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Epic Orders and/or Ambulatory Provider Credentialed Trainer
An Epic credentialed trainer (CT) is a selected individual who will become part of the Epic program for the purposes of assisting with the delivery of UH Epic curriculum. They will be educated on the content they will deliver during Epic classes (both virtually facilitated and in-person) through a formal training program. They will be assigned to an Epic Principal Trainer and take primary direction from this person during their Epic duties. Their primary role is to learn the UH Epic curriculum, understand the impactful workflow, achieve expert level in navigating Epic, and effectively deliver our Epic curriculum to UH caregivers in the manner outlined by their Principal Trainer. These individuals will achieve Credentialed status through a formal training program, typically 4-6 weeks, coordinated by the Application-specific Principal Trainer. They will then be assigned Epic education classes to deliver on a defined schedule throughout our Epic implementation efforts. The number and length of the classes they will be asked to deliver will vary by content area. In addition to the delivery of the educational curriculum, the CT will be responsible for classroom management and logistics including work in the UH Learning Management System to print and review rosters, update enrollments and initiate post class surveys. The ideal Credentialed Trainer will have subject matter expertise in the workflow and content area they've been selected to deliver education for and will have previous training facilitation experience. Prior achievement of Epic credentialed status at another organization does not transfer to a credentialed status at this organization, but may significantly reduce the time required to achieve credentialing due to experience.The primary responsibility of credentialed trainers is to lead end-user training using the curriculum designed by principal trainers. This includes preparing for class, setting up the classroom, facilitating the class, and following up on any outstanding questions that arise in the classroom. Credentialed trainers also collect valuable feedback from trainees in class and report that information to the principal trainer.
What You Will Do- Conducts training to teach members seeking Epic access. Administers post live refresher training as needed
- Completes Epic-released e-learning lessons for their application.
- Assists Principal Trainer with class material testing and revisions. Also assists in upgrade related updates to training materials
- Practices workflows in an Epic non-production environment.
- Tests lesson plans, training devices and training environment build.
- Participates in application training meeting conducted by Principal Trainer.
- Participates in training team meetings conducted by Epic Training Manager/Director.
- Collaborates with Principal Trainer and other Credentialed Trainers within application to be scheduled to teach classes.
- Prepares for classroom training:
• Obtain training materials for use by learners during class
• Print class roster
• Gather teaching supplies - Arrives early to setup classroom, start/test devices, confirm training environment access, and confirm train build ready for new class (no overnight mitosis errors/issues). Reports any training issues to Principal Trainer
- Demonstrates proficiency in use of learning management system to access class schedule and information, trainer session assignments, print rosters, administer proficiency assessments, and record attendance.
- This job description is not intended to be all inclusive; the credentialed trainer will also perform other reasonably related business/job duties as assigned.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
