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EPIC REV CYCLE & SYS ANALYST (REMOTE)

May 25, 2026

A/R Services FT / 80 hours per pay period Position SummaryGeneral Summary/Responsibilities: The Epic Revenue Cycle System & Support Analyst serves as the primary liaison between Revenue Cycle operations and the Digital Health & Technology (DHT) team. This role is responsible for managing Epic-related system support requests, improvements, and strategic initiatives to enhance revenue cycle workflows. The Analyst will lead efforts to evaluate, implement, and optimize Epic functionality across the revenue cycle, including but not limited to registration, scheduling, billing, claims, and denials management. ExperienceMinimum Level of Experience Required: 3 - 5 years of job related experience Preferred experience: Experience with Epic systems required; certification(s) in relevant Epic modules (e.g., Resolute HB/PB, Cadence, Prelude) preferred. Prior experience submitting and managing system support tickets or project requests in a healthcare setting preferred. Knowledge/Skills Strong understanding of healthcare billing, registration, scheduling, and denial management workflows.  Proficiency with Epic revenue cycle modules and system navigation.  Excellent problem-solving, analytical, and organizational skills.  Strong interpersonal communication and stakeholder management abilities.  Ability to work independently, manage multiple priorities, and drive projects to completion.  Knowledge of change control and system governance processes is a plus. Essential Duties & Functions: Serve as the primary point of contact for Revenue Cycle Epic-related issues, enhancements, and improvement opportunities.  Submit and manage Epic support tickets and enhancement requests with the Digital Health & Technology (DHT) team, tracking progress and communicating updates to stakeholders.  Collaborate with operational leaders and end-users to identify gaps in workflows and recommend Epic system solutions.  Lead or support projects involving Epic system configuration, testing, validation, and go-live implementation.  Monitor and analyze system performance and data trends to ensure optimal functionality and identify areas for improvement.  Stay informed on Epic upgrades, new functionality, and best practices; assess their potential impact on Revenue Cycle operations.  Participate in governance processes related to Epic system changes and change control.  Develop and maintain documentation related to workflows, configurations, and system enhancements.  Provide education or training to operational teams regarding system changes or new functionalities.  Partner with IT, compliance, finance, clinical teams, and other stakeholders to ensure alignment and system integrity.Other Duties & Functions: Epic Revenue Cycle System & Support Analyst may participate in special projects, committees, or cross-functional workgroups as assigned. The role may assist with the evaluation and implementation of new Epic modules, third-party tools, or system integrations that impact Revenue Cycle operations. The analyst may be asked to provide reports, data extracts, or system analysis to support audits, leadership requests, or operational reviews. Staying current with Epic system updates, healthcare regulations, and industry trends is expected as part of ongoing professional development. Additional responsibilities may include supporting strategic planning efforts, contributing to downtime and recovery processes, collaborating with training or quality teams, and performing other related duties that align with departmental or organizational goals. QualificationsEducationMinimum Level of Education Required: Bachelor's degree Additional requirements:  Type of degree: Bachelor’s degree  Area of study or major: Business, Healthcare Administration, Information Systems, or a related field required.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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