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eServices Management Analyst Sr SWA
<table style="height: 17px; width: 100%; border-collapse: collapse; background-color: #4373BA" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"> <div class="job-header"> <h1 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 24pt;="" color:="" #ffffff"="">DEPARTMENT OF REVENUE</span></h1> <h2 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><em><span style="font-size: 12pt; color: #FFFFFF">Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.<br><br></span></em></span></h2> </div> </td> </tr> </tbody> </table> <h3 dir="ltr" style="text-align: center"><span style="font-size: 24pt; font-family: " times="" new="" roman",="" times,="" serif"=""><strong>eSERVICES MANAGEMENT ANALYST SENIOR</strong></span></h3> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Location:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px"><span style="font-family: " times="" new="" roman",="" times,="" serif"="">Division of Taxpayer Services<br>1600 W Monroe St. Phoenix, AZ 85007</span></span></span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Posting Details:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Salary: $66,000 <br></span></span></h4> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Grade: 22<br></span></span></h4> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Closing Date: 5/21/2026</span></span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Summary:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">The eService's Management Analyst Senior serves as a dedicated systems management resource for the department’s eService's team, and is responsible for providing technical systems support, advice, development recommendations, and trouble-shooting assistance to team members. Additionally, this role conducts analysis of programs, policies, procedures, systems, practices, and operations, and assists in the development of resource materials relating to system use.</span></p> <p> <strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">This position may be available for remote work within Arizona.</span></strong></p> <p dir="ltr"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.</span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Duties:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Essential Duties and Responsibilities include but are not limited to:</span></p> <p style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Systems Management</strong></span></p> <ul> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Evaluates existing and proposed administrative policies, procedures, systems, and practices; documents findings, prepares comprehensive reports, and makes recommendations for changes to management<br></span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Coordinates implementation of process and system improvements, and develops training materials to provide systems training <br></span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Develops or updates functional or operational manuals outlining established methods of performing work in accordance with organizational policy</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Evaluates the relevance of existing management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve program or system issues</span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Service Delivery</strong></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Provides direct customer assistance, via phone, email, or in-person, regarding the use of department systems<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Provides technical system support for internal team members<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Develops and maintains internal and external partnerships to promote the objectives of the agency and improve public service</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Participates in outreach events on behalf of the agency<br><br></span></li> </ul> <p><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Agency/Department Compliance & Continuous Improvement</span></strong></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Actively contributes to team and individual effectiveness through the following: -<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Completes all required training in a timely manner.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Participates in assigned work teams as appropriate.<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Prepares for and actively participates in 1:1 coaching with supervisor<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.<br><br></span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge, Skills & Abilities (KSAs):</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Knowledge/Understanding</strong></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge of applicable legislation, rules, regulations, standards, and policies<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge of the principles and practices of public administration; emphasis in effective planning, organization, and management<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge or research methods and reporting techniques used in administrative studies<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"="">Knowledge of operational/programmatic structures</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"="">Basic understanding of SQL queries and business analysis concepts</span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><br><strong>Skills</strong></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Strong verbal, written, and listening communication skills<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Strong interpersonal skills and demeanor<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.</span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Abilities</strong></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to work both independently and collaboratively as part of a team<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to lead a team and create a positive team culture from team members<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to learn LEAN concepts, principles and tool<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to understand and solve problems by applying advanced analytical skills to include collecting all the relevant information and data needed to address the problem</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another</span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Additional Job Demands</strong></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.<br><br></span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Selective Preference(s):</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Bachelor’s Degree in Business, Accounting, Finance, Management, Information Technology, or a related field<br>Experience in the area of continuous process improvement<br>Experience in IT methodologies and/or Quality Assurance testing, a plus<br><br>Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.<br>Minimum of five years' experience in tax and/or business systems analysis<br><br></span></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Pre-Employment Requirements:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">The final candidate will be required to abide by the the following pre-employment checks</span></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Employment Verification and Reference Checks<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">State and Federal Criminal Background Check, including fingerprinting<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Arizona Tax Filing Records Check<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">If applicable, ASEDRA Authorized Driver Identification Check</span></span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: <a style="font-size: 12pt" href="https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf">Driver’s License Requirements.</a><br></span></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4; height: 17px" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Benefits:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">The State of Arizona provides a world class comprehensive benefits package including:</span></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Affordable medical, dental, life, and short-term disability insurance plans<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Participation in the Arizona State Retirement System (ASRS) and long-term disability plans<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">10 paid holidays per year<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Vacation time accrued at 4.00 hours bi-weekly for the first 3 years<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Sick time accrued at 3.70 hours bi-weekly<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Deferred compensation plan<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Wellness plans<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Tuition Reimbursement <br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Stipend Opportunities <br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Infant at Work Program <br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Rideshare and Public Transit Subsidy<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Career Advancement & Employee Development Opportunities<br></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Flexible schedules to create a work/life balance<br></span></span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Learn more about the Paid Parental Leave program <a href="https://hr.az.gov/about/resources/family-leave-expansion">here</a>. For a complete list of benefits provided by The State of Arizona, please visit our <a href="https://benefitoptions.az.gov/jobseekers">benefits page</a></span></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Retirement</span>:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.</span></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Contact Us:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at <a href="mailto:oagre.ctr@azdor.gov">oagre.ctr@azdor.gov</a></span></span></span></p> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt"><br>*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.<br></span></span></span></p> </div>
