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Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL
Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will work in our inbound call center in overnight shifts, making a meaningful connection with patients and ensuring timely delivery of their medications. About arenaflex arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we are passionate about making a difference in the lives of our patients. Job Summary We are seeking an experienced Customer Service Representative to join our team in Mount Prospect, IL. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients, resolving their questions and concerns in a timely and empathetic manner. You will work in an overnight shift, Monday through Sunday, 9:00pm EST to 9:00am EST, with a guaranteed 40 hours per week. Key Responsibilities * Provide exceptional customer service to patients, resolving their questions and concerns in a timely and empathetic manner * Handle high-volume calls, including prescription refills, order status, and insurance coverage * Work collaboratively with the pharmacy team to ensure timely delivery of medications * Utilize strong computer skills to navigate our systems and resolve patient issues * Meet or exceed performance metrics, including call handling time and first-call resolution rates * Participate in ongoing training and development to enhance skills and knowledge Essential Qualifications * 1+ year of customer service experience, preferably in a fast-paced, metric-driven environment * 6+ months of high call center experience, with proficiency in Windows, Microsoft, or another application * Ability to work in an overnight shift, Monday through Sunday, 9:00pm EST to 9:00am EST * Strong communication and interpersonal skills, with the ability to work effectively with patients and colleagues * Ability to work in a team environment, with a focus on collaboration and mutual support * High school diploma, GED, or equivalent experience Preferred Qualifications * 6+ months of experience handling and resolving complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a pharmacy or healthcare setting COVID-19 Vaccination Requirement arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. Training Schedule * Monday through Friday, 9:00am EST to 5:00pm EST * Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am EST, with a guaranteed 40 hours per week Pay Range * The typical pay range for this role is $17.02 to $27.16 per hour, depending on experience and qualifications. Benefits and Perks * Comprehensive training program to enhance skills and knowledge * Opportunities for advancement and career growth within arenaflex * Competitive pay and benefits package * Flexible scheduling to accommodate work-life balance * Collaborative and supportive work environment How to Apply If you are passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Equal Opportunity Employer arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply Now! Apply Job! Apply for this job
