Introduction to BJ's Wholesale Club BJ's Wholesale Club is a leading membership-based warehouse club, dedicated to providing our members with high-quality products, exceptional service, and outstanding value. With a strong presence in the retail industry, we are committed to creating a positive and inclusive work environment that fosters growth, development, and success for all our team members. As we continue to expand and evolve, we are seeking a highly skilled and experienced Front End Lead to join our team in Revere, MA, on a part-time basis. Job Overview In this critical role, you will oversee the front-end operations in the absence of the Front End Manager, ensuring that our members receive exceptional service and that our team members are equipped to deliver outstanding results. As a Front End Lead, you will be responsible for coaching, teaching, and developing our front-end team members, driving membership metrics, and maintaining a safe and positive environment for both our team members and members. If you are a motivated and results-driven professional with a passion for leadership and customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Supervise the front-end team, including cashiers, SCO, and membership desk, in the absence of the Front End Manager Model and provide excellent member service, while coaching and developing team members to do the same Drive membership metrics through acquisition, retention, loyalty, and experience programs Train, coach, motivate, recognize, and provide input on evaluation of front-end team members Utilize Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement Perform front-end responsibilities, including closing through POS, and member escalated service issues Act with a sense of urgency to ensure members are assisted in a timely and efficient manner Assist members with operations and technical difficulties Collect payments via cash, check, or other charge payments from customers Stay up-to-date on all merchandise promotions, advertisements, and product information Essential Qualifications Prior leadership experience preferred Prior membership or sales knowledge and experience preferred Prior cashier experience preferred Basic math skills required Ability to navigate within system applications Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations Preferred Qualifications Strong communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing situations Excellent problem-solving and conflict resolution skills Ability to lift objects up to 30 pounds and move heavy and/or awkward objects greater than 30 pounds with assistance Regular, predictable, full attendance is an essential function of this job Career Growth Opportunities and Learning Benefits At BJ's Wholesale Club, we are committed to the growth and development of our team members. As a Front End Lead, you will have access to a range of training and development programs, including leadership development, customer service training, and operational skills training. You will also have the opportunity to work with a talented and experienced team, learn from their expertise, and share your own knowledge and skills. We believe in promoting from within and offer a range of career advancement opportunities for our team members. Work Environment and Company Culture BJ's Wholesale Club is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and respectful workplace culture that fosters collaboration, creativity, and innovation. As a Front End Lead, you will be part of a talented and dedicated team that is passionate about delivering exceptional service and results. We offer a range of benefits, including generous time off programs, benefit plans, and a competitive salary. Compensation, Perks, and Benefits We offer a competitive salary range starting from $17.50 per hour, as well as a range of benefits, including: Generous time off programs to support busy lifestyles Benefit plans for your changing needs, including medical, dental, and vision plans Opportunities for career advancement and professional growth A dynamic and inclusive work environment that values diversity, equity, and inclusion A range of discounts and perks, including discounts on merchandise and services Conclusion If you are a motivated and results-driven professional with a passion for leadership and customer service, we encourage you to apply for this exciting opportunity. As a Front End Lead at BJ's Wholesale Club, you will have the opportunity to work with a talented and experienced team, develop your skills and knowledge, and contribute to the success of our organization. Don't miss out on this chance to join our team and take your career to the next level. Apply now and let's discuss how you can become a vital part of our success story. Apply for this job