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Experienced Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex
Are you a customer-centric professional with a passion for sales and service? Do you thrive in fast-paced environments and enjoy building meaningful connections with people from diverse backgrounds? If so, we invite you to join arenaflex as an Experienced Full Stack Customer Service Representative – Sales (Hybrid). In this exciting role, you'll be the voice of arenaflex, providing exceptional customer experiences, driving sales growth, and fostering loyalty. About arenaflex arenaflex is a global leader in communications and technology, dedicated to connecting people with their world, everywhere they live and work. For over a century, we've consistently provided innovative, reliable, high-quality products and services that empower individuals and businesses to mobilize their communications and entertainment. Our mission is to create new solutions for consumers and businesses, helping them stay connected and thrive in an ever-changing world. Your Impact As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline of providing solutions to prospective and existing customers. Your expertise will enhance their service experience, drive satisfaction, and foster loyalty. You'll be responsible for: * Handling customer interactions (calls, chats, emails) in a fast-paced environment * Accurately resolving issues related to service, billing, payments, and collections * Explaining bills and product features clearly * Troubleshooting basic problems and seeking higher support if needed * Building customer confidence and loyalty by resolving issues * Supporting various customer inquiries, including technical issues * Working a flexible 40-hour per week schedule, which may include nights, weekends * Participating in paid training to develop your skills and knowledge What We're Looking For To succeed in this role, you'll need: * Unwavering customer focus * Strong work ethic * Adaptability * Problem-solving skills * Attention to details Join Our Team As a member of our team, you'll enjoy amazing perks and benefits, including: * Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone * Tuition reimbursement program * Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. * Paid Parental Leave * Medical/Dental/Vision coverage * 401(k) plan * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs Work-from-Home Requirements To ensure a seamless work experience, you'll need to meet the following WFH requirements: * Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) * An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) * You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) Career Growth Opportunities At arenaflex, we're committed to helping you grow and develop your skills. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a career at arenaflex, the possibilities are limitless! Compensation and Benefits Our Customer Service Representatives – Sales (Hybrid) earn $24.03 an hour + uncapped commissions for sales goals. Not to mention all the other amazing rewards that working at arenaflex offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Equal Employment Opportunity arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives. Apply Today! If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now to join our team and start your exciting journey with arenaflex! Weekly Hours: 40 Time Type: Regular Location: Mesa, Arizona Apply for this job
