Job Summary Join arenaflex, a dynamic and customer-centric organization, as an Experienced Remote Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing support to our valued customers. This is a unique opportunity to work from home, enjoy a flexible schedule, and be part of a company that values its employees and strives to make a positive impact in the community. About arenaflex arenaflex is a leading retailer that is dedicated to making a difference in the lives of our customers and employees. We believe in creating a work environment that is inclusive, supportive, and empowering. Our mission is to provide our customers with an exceptional shopping experience, and our employees with opportunities for growth and development. We are committed to making a positive impact in the community through our philanthropic efforts and sustainability initiatives. About the Food and Refreshment Group The Food and Refreshment group at arenaflex is responsible for delivering a seamless experience for our customers by ensuring that food and beverages are fresh, in stock, and accurately priced and displayed on the sales floor. This group is comprised of experts in operations, customer service, and productivity. They drive the food and beverage business, including renewal, stock accuracy, sanitation, display, pricing, and promotional signage processes for all Food and Refreshment areas of the store. Job Responsibilities As an Experienced Remote Customer Service Representative, you will be responsible for * Providing exceptional customer service through phone, email, and chat support * Resolving customer complaints and issues in a timely and professional manner * Answering customer inquiries and providing product information * Processing customer transactions and resolving payment issues * Collaborating with other teams to resolve complex customer issues * Participating in training and development programs to improve customer service skills * Working independently and as part of a team to achieve customer service goals * Maintaining accurate records and reports of customer interactions * Adhering to arenaflex policies and procedures Key Responsibilities * Determine customer needs and provide solutions to meet those needs * Plan and execute daily/weekly responsibilities to meet business needs and achieve sales objectives * Work a schedule that adjusts to customer and business needs (including early morning, evening, overnight, and weekend shifts) * Model customer service principles; delivering a new and full area during every opening hour, creating specialists who share product information with customers * Show a help culture that focuses on the customer experience; modeling, training, and mentoring expectations to convey the service standard * Survey Food and Refreshment back of house, production areas, dining spaces, and marketing spaces to ensure sanitation and proper stock levels * Walk Food and Refreshment Guidelines and Food and Refreshment schedules daily to evaluate needs and survey answering to identify business gaps for follow-up * Ensure proper execution on all food handling norms and cleaning schedules * Approve and follow up on specialists' advancement against division agendas and schedules * Lead your team to maintain and keep up with all Starbucks and Pizza Hut Brand Norms and production details (where applicable) * Cultivate a positive relationship with your Starbucks DM (if applicable), attend expected in-store planning and meetings, and follow up on key points from their time in your store * Ensure proper execution on all food handling guidelines and cleaning schedules * Ensure accurate in-stocks by placing store-initiated orders according to best practices * Follow proper temporary stock management strategies to ensure an accurate recording of stock * Coordinate production quantity choices with perfect timing to ensure freshness, in-stocks, sales, and profit are achieved throughout the day, consistently * Expect and empower specialists to stay up-to-date on significant trends and products * Assess and suggest candidates for open positions and foster a customer-driven team * Lead team onboarding and acquiring and close knowledge and skill gaps through training and experiences * Establish clear objectives and expectations and hold colleagues accountable to expectations * Complete all Starbucks or Pizza Hut training requirements and certifications * Exhibit a culture of moral directness, health, and compliance; lead team to work similarly and hold others accountable to this responsibility * Lead and foster a safety support culture by understanding what safety means for your job and that of your team, recognizing and revising hazards, and holding team accountable to working in a safe way to support themselves and others * Show a commitment to diversity, equity, and inclusion through ongoing development, demonstrating inclusive behaviors, and proactively managing bias * If applicable, as a key transporter, follow all completely safe training and processes Requirements * High school diploma or equivalent * Past retail experience preferred, but not required * Strong interest and knowledge of the food service industry * Lead and hold others accountable * Learn and adapt to current technology needs * Work independently and as part of a team * Manage responsibility and focus on assignments autonomously * Inviting and accommodating demeanor * Effective communication skills * Access all areas of the building to answer customer or colleague issues * Decipher directions, reports, and data * Precisely handle sales register operations * Move all over ladders * Sweep, handle, and move stock effectively and safely, including frequently lifting or moving product up to 40 pounds * Adaptable schedule for work (e.g., evenings, weekends, and holidays) and regular attendance essential * Handle and move stock in coolers and freezers up to 40 pounds * Ability to work in areas where common allergens may be handled or present * Americans with Disabilities Act (ADA) * arenaflex will provide reasonable accommodations with the application process upon your request as required to comply with applicable regulations. Benefits * Benefits Health, Dental, and Vision Insurance Plans for Full-Time and Part-Time Employees * 401(K) Plan A Company-Matched Retirement Savings Plan to Help Employees Save for the Future * Paid Time Off (PTO) Depending on their position and grade, employees may receive time off for holidays, sick days, and vacations * Employee Discounts Employees often get discounts on arenaflex purchases, which can be a great deal, especially if you shop there frequently * Tuition Reimbursement The Foundation may provide financial assistance to employees who wish to continue their education * Career Development Opportunities to grow within the company, including training programs and opportunities for advancement * Flexible Hours Depending on the job, there may be flexible working hours options * Parental Leave Maternity, Paternity, and Adoption Leave to Support Workers with Young Families How to Apply If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply to this position. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. 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