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Field Application Specialist - West
<p><span style="font-size: 11.0pt; font-family: Aptos, sans-serif;">At BioFire Defense, our workplace is as vibrant as our mission: casual vibes, intense execution, and a passion for IMPACT.</span></p><table style="border: none; border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="page-break-inside: avoid;"> <td style="width: 549.0pt; border: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>Position Summary:</strong></p> <p style="text-align: justify; margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">BioFire Defense is looking for a remote, incentive eligible, Field Application Specialist (FAS) based on or near the West Coast of the United States. The FAS will provide direct field support to new and existing BioFire Defense customers inclusive of system installations, associated upgrades, initial and secondary customer trainings, field technical troubleshooting in support of BioFire Defense Technical Support staff, and assay panel add-ons for existing customers. The FAS will work closely with Sales to ensure that customers receive prompt and accurate professional support in furthering business needs. The FAS will also work closely with Customer Technical Support, along with other departments, including but not limited to: Quality, R&D, Marketing, etc., in the investigation and resolution of customer issues. In order to stay current with BioFire Defense products, the FAS will play an active role in product evaluations, development, and be expected to participate in the support, advancement and improvement of departmental and company processes, workflows, standards, tools, etc. insofar as it is applicable to this position. This role bridges technical knowledge with customer service, helping maximize customer success while supporting the company’s revenue goals.</p> <p style="text-align: justify; margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> </td> </tr> <tr style="page-break-inside: avoid;"> <td style="width: 549.0pt; border: none; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>Principal Job Duties and Responsibilities: <br><br></strong></p> <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Serve as the primary technical resource for customer onboarding, training, and ongoing</li> </ol> <p style="margin: 0in 0in 0in 0.75in; font-size: 12pt; font-family: 'Times New Roman', serif;">continuous application support.</p> <ol style="margin-bottom: 0in; margin-top: 0px;" start="2"> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Support new and prospective customers with initial installation and training on purchased</li> </ol> <p style="margin: 0in 0in 0in 0.75in; font-size: 12pt; font-family: 'Times New Roman', serif;">or evaluation equipment as needed.</p> <ol style="margin-bottom: 0in; margin-top: 0px;" start="3"> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Deliver customer training sessions (individual and group) to ensure effective adoption and</li> </ol> <p style="margin: 0in 0in 0in 0.75in; font-size: 12pt; font-family: 'Times New Roman', serif;">use of BioFire Defense (BFDf) products.</p> <ol style="margin-bottom: 0in; margin-top: 0px;" start="5"> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Tailor communications for intended audience such as, but not limited to: medical technologists, lab supervisors, lab managers, medical assistants, office managers, nurses, nurse practitioners, physician assistants, and physicians.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Provide training, support, and educational assistance to coworkers and colleagues as needed for new-employee training, cross-training within/across departments, and backup support.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Travel up to 90% to interface with customers (domestically and internationally), educate, demonstrate products, and handle instrumentation at trade shows, work-related meetings (both internally and customer-facing), and other customer-facing events as applicable.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Develops, cultivates, and maintains strong professional relationships with customers. This includes developing a professional familiarity with customers that fosters growth in their relationship with BFDf and in turn, can aid in greater sales opportunities.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Provide “above and beyond” attention and support to both new and existing customers in order to ensure that their needs are met and staff is fully trained and capable of successfully utilizing BFDf products for their practice. Travels to customer sites on short notice, corresponding with customers via phone or email as frequently as needed, and visit customer accounts multiple times a year.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Collaborate with the Customer Technical Support (CTS) team to resolve escalated cases requiring on-site expertise. This includes responding promptly and accurately to technical support calls or emails as requested by CTS.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Work with Sales and other related departments to increase sales through successful demonstrations of products, educating on panel utilization, and value of product-line.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Work with Marketing and other related departments to improve the overall product offering.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Work and communicate effectively with all other internal teams, such as, but not limited to: R&D, Quality, Regulatory, etc.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Perform all work in compliance with company policy and within BFDf Quality System.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Work alongside and cross-train as needed within the CSO team (such as with CTS).</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Track all activity, tasks/events, & WOs in current CRM tool. Consistently & continuously ensure that all information utilized in CRM is accurate and consistent, and aid in the development and improvement of any other applicable software utilized in CSO as needed.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Perform basic service of BFDf applications, networking, and interfacing as applicable.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Effectively perform basic installation, service, and troubleshooting of BFDf hardware, software, and provide or facilitate customer data analysis as needed.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Continuously work towards achieving Annual Priorities and bonuses/MBOs (as applicable).</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Performs other duties as assigned and required by the Associate Director of CSO.</li> </ol> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> </td> </tr> <tr style="page-break-inside: avoid;"> <td style="width: 549pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding-top: 0in; padding-right: 5.4pt; padding-bottom: 0in; border: none;" valign="top"> </td> </tr> <tr style="page-break-inside: avoid;"> <td style="width: 549.0pt; border: none; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>Supplemental Data:</strong> (<span style="font-size: 9.0pt;">Information that will enhance the understanding of the nature of the job; <em>e.g</em>., number of people directly supervised; total staff supervised; sales volume impacted; operating budget, extent of travel required, etc.)</span></p> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">Domestic travel required 80% of time.</li> <li style="margin: 0in 0in 0in 24px; font-size: 12pt; font-family: 'Times New Roman', serif;">International travel required 10% of time.</li> </ol> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> </td> </tr> <tr style="page-break-inside: avoid;"> <td style="width: 549.0pt; border: none; border-top: none; background: #D9D9D9; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> <p style="text-align: center; margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong><span style="color: black;">Qualifications </span></strong></p> </td> </tr> <tr style="page-break-inside: avoid;"> <td style="width: 549.0pt; border: none; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>Training and Education:</strong> (<span style="font-size: 9.0pt;">Minimum education and/or training requirements for this position; i.e., high school diploma, college degree, certification)</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Bachelor’s Degree in a life science or equivalent discipline. (Required)</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Education and/or training within the Military and/or government entities such as Veterans Affairs, State Health Department, etc. (Preferred)</li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> </td> </tr> <tr style="page-break-inside: avoid;"> <td style="width: 549.0pt; border: none; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>Experience: </strong>(<span style="font-size: 9.0pt;">Minimum time and type experience required for this position)</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">At least 2 years of related experience in a hospital laboratory or equivalent setting. (Required)</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Lab experience in aforementioned Military and/or government entities. (Strongly Preferred)</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Candidates with related technical field applications support experience. (Strongly Preferred)</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Experience with lab regulatory agency guidelines from CLIA, CAP, etc. (Preferred)</li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> </td> </tr> <tr style="page-break-inside: avoid;"> <td style="width: 549.0pt; border: none; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>Skills:</strong> (<span style="font-size: 9.0pt;">Special skills required; e.g., negotiation, technical writing; statistical evaluation)</span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Familiar with a wide variety of concepts, practices, and procedures commonly utilized within hospital labs for infectious disease testing such as aseptic technique, LEAN, etc.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to work independently, manage time effectively, and possesses strong organizational and follow-up skills.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Possesses strong interpersonal communication skills and soft skills to effectively interact, listen, and empathize with colleagues and customers alike. Ability to relate to and tailor communications for staff such as, but not limited to, medical technologists, lab supervisors, lab managers, medical assistants, office managers, nurses, nurse practitioners, physician assistants, and physicians.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to cultivate and maintain strong relationships with customers with the expressed goal of ensuring customer satisfaction and success.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Must be highly skilled in both written and verbal communication while also being able to interact</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">with a variety of scientific levels while presenting on BFDf products and interests.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to regularly and effectively communicate remotely to maintain professional working relationships with other BFDf employees.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability and desire to develop subject matter expertise on the BFDf product portfolio (including assays, instruments, and workflows). Applicable to both current and future products.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Familiarity with Molecular Biology, Microbiology, & Infectious Disease testing.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Proficient with Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to learn and become proficient in understanding the needs of the various BFDf customer types, distributors, and relationships between them as well as between BFDf and BMX.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Effective troubleshooting and problem-solving skills that are expected to be applied to address both internal and external customer- facing issues with a customer- first mindset.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to manage a flexible schedule with frequent travel and adapt as necessary.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Discernment and ability to optimize work-related travel to ensure efficient and effective use of time while also adapting as needed to sudden or unexpected changes in travel plans if applicable.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Comfortable working in BSL-2/BSL-3 laboratory environments.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Comfortable working with customers in the government/Department of Defense (DoD).</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Drive and ambition to contribute towards overall company success.</li> </ul> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> </td> </tr> <tr style="page-break-inside: avoid;"> <td style="width: 549.0pt; border: none; border-top: none; padding: 0in 5.4pt 0in 5.4pt;" valign="top"> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><strong>Physical Requirements:</strong> (<span style="font-size: 9.0pt;">List any special physical requirements needed to perform the job, such as ability to lift specific weight. List “None” if there are no special requirements)</span></p> <p style="margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"> </p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Should be able to lift and maneuver up to 60 lbs safely.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Should be able to handle the physical stress of frequent and consistent travel.</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">This position requires successful completion of background checks, drug screens, and other similar consumer reports as necessary for credentialing purposes.</li> </ul> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Must be eligible for U.S. Government Clearance and Common Access Card (CAC).<span style="font-size: 10.0pt;"> </span></li> </ul> </td> </tr> </tbody> </table> <p> </p><p style="border-width: 0px; outline-width: 0px; padding: 0px; margin-block-end: 0px; margin-inline: 0px; margin: 0px; display: block; color: #48413f; font-family: Inter, sans-serif; font-size: 15px; text-align: left; white-space: normal; background-color: #ffffff;"><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px; font-weight: bold;">Benefits:</span></p> <p><br><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">Medical</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">Dental</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">Vision</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">Bonus eligible</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">9/8/80 work schedule (every other Friday off)</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">401k - company match of 5% regardless of participation and up to a total of 9.5% company match if contributing</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">160 Hours of PTO (prorated from date of hire)</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">9 Paid Holidays</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">Paid Winter Break from the work week between December 24 thru December 31 </span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">Participation in Company's Wellness Program (discounted medical premiums)</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">Multiple Company Sponsored Events Each Year (catered breakfast/lunch, holiday parties, snacks)</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">Convenient location near I-15 and Trax Station</span></p> <p><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">Free Parking</span></p> <p style="border-width: 0px; outline-width: 0px; padding: 0px; margin-block-end: 0px; margin-inline: 0px; margin: 0px; display: block; color: #48413f; font-family: Inter, sans-serif; font-size: 15px; text-align: left; white-space: normal; background-color: #ffffff;"><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;"> </span></p> <p style="border-width: 0px; outline-width: 0px; padding: 0px; margin-block-end: 0px; margin-inline: 0px; margin: 0px; display: block; color: #48413f; font-family: Inter, sans-serif; font-size: 15px; text-align: left; white-space: normal; background-color: #ffffff;"><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px; font-weight: bold;">Our EEO Policy</span></p> <p style="border-width: 0px; outline-width: 0px; padding: 0px; margin-block-end: 0px; margin-inline: 0px; margin: 0px; display: block; color: #48413f; font-family: Inter, sans-serif; font-size: 15px; text-align: left; white-space: normal; background-color: #ffffff;"><span style="border-width: 0px; margin: 0px; outline-width: 0px; padding: 0px;">BioFire Defense is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. BioFire Defense complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</span></p>