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Field Sales Engineer - Birmingham

June 15, 2026

About the position

We are seeking a highly skilled and motivated Solution Consultant to join our dynamic team. The Sales Engineer plays a critical role in revenue generation by influencing deal strategy, solution design, competitive positioning, and customer confidence throughout the sales cycle, directly impacting win rates, deal value, and long-term account expansion. The ideal candidate will play a crucial role in driving new business, supporting strategic accounts, and ensuring seamless collaboration between our sales and implementation teams. This role requires a deep understanding of our products, exceptional technical expertise, and strong interpersonal and collaboration skills with experience in sales. This opportunity is based in Birmingham and will require regular travelling to support our Field team across the North and Midlands.

Responsibilities

Support Sales Engineers based remotely with regular travel across the North of England and Midlands to support Field Sales teams through on-site discovery, customer meetings, and in-person demonstrations, operating with a high degree of autonomy while representing the company in customer-facing environments.
Partner closely with Account Executives across inbound and field sales motions to scope, design, and validate technical solutions that address customer requirements.
Assess customer needs, identify risks, and recommend optimal solutions that enable successful deal progression and closure.
Support sales teams by surfacing technical risks, constraints, and dependencies early in the sales cycle, helping to protect deal value, improve forecasting accuracy, and ensure smooth handover to implementation teams.
Collaborate with Strategic Account Managers to support customer retention, satisfaction, and expansion, contributing technical insight to renewal and growth conversations and helping prevent churn in complex environments.
Act as an active technical contributor within GTM channels, providing timely, high-quality product and integration guidance that enables sales teams to move quickly and confidently.
Support the technical execution of trade shows and industry events, including system setup and on-site troubleshooting, while representing the company as a knowledgeable and professional product ambassador to prospects, customers, and partners.
Develop and maintain a strong understanding of the competitive landscape, including local and regional competitors. Use this knowledge to support sales teams with positioning, differentiation, and technical deep dives, and to act as a trusted advisor to customers.
Build deep expertise across our hardware, software, integrations, and APIs, and serve as a reliable technical resource for both internal stakeholders and customer-facing conversations.
Deliver Tier 1 partner demonstrations to support new partner onboarding and strengthen existing relationships, contributing to ecosystem growth and partner-led opportunities.
Act as the technical owner for RFP and RFI responses, coordinating inputs from Product, Security, Legal, and other teams, setting clear deadlines, and ensuring accurate, high-quality submissions.
Ensure demo stations and demo accounts are reliable, up-to-date, and representative of real customer use cases, enabling high-quality in-office and remote demonstrations.
Work closely with Implementation and Professional Services teams before and after deal close to ensure a smooth transition from sales to delivery and successful customer outcomes.
Maintain a close working relationship with regional sales leaders to align on priorities, deal strategy, and regional requirements, adapting technical support to local market needs.
Act as a conduit between customers and Product teams by sharing structured feedback, supporting product design discussions, and contributing to roadmap awareness. Partner with Product Marketing on launches, enablement, and messaging as required.
Own clear, accurate, and timely documentation of customer requirements and technical decisions to support internal reporting, knowledge sharing, and scalable execution.

Requirements

Demonstrated experience in sales, solutions consulting, or customer-facing technical roles
Exposure to cloud-based SaaS technologies, ideally within hospitality, retail, or adjacent industries
Strong technical curiosity and comfort learning new technologies quickly
Knowledge of the hospitality industry; hands-on restaurant experience is highly valued
Excellent communication skills including experience speaking to technical and business audiences both internally and externally
Ability to communicate clearly with both technical and non-technical audiences
A collaborative mindset and the ability to build strong relationships across Sales, Product, and Delivery teams
Comfort working in a fast-paced, commercial environment with evolving priorities
A basic understanding of APIs and integrations (or strong willingness to develop this skill)
Right to work in the country of application
Fluency in English; additional European languages are a plus

Benefits

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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