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Fraud & AML Team Lead

June 9, 2026

<p><span style="font-size: 12pt;">We are looking for a <strong>Fraud & AML Team Lead</strong> to supervise and develop a team of Risk & AML agents based in Manila, Philippines. This is a frontline leadership role with direct accountability for the day-to-day quality and performance of a small, specialist team operating at the intersection of fraud, AML, and security.</span></p> <p><span style="font-size: 12pt;">You will own the operational health of your team, including how effectively agents handle complex cases, how consistently they apply policy, and how quickly escalations are resolved to a high standard. This is not a passive coordinator role. You will be expected to review case decisions, coach agents on judgment, and serve as the final word on escalations before they reach our internal Trust & Safety Manager.</span></p> <p><span style="font-size: 12pt;">You will work closely with Blockchain.com's internal Trust & Safety Manager, who provides strategic direction, policy guidance, and ongoing calibration. On a daily basis, you will interact with your agents, with QA processes, and with escalation queues. Your success will be measured by the quality of decisions your team makes, not just the speed at which they make them.</span></p> <p><span style="font-size: 12pt;">This role requires someone who has already led a Trust & Safety or fraud/AML operations team in a fast-paced environment, understands what makes a strong risk operations culture, and can operate with a high degree of autonomy while staying tightly aligned to Blockchain.com standards.</span></p> <p> </p> <h2>WHAT YOU WILL DO</h2> <ul> <li>Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability</li> <li>Review escalated and complex fraud and AML cases personally, making sound, well-reasoned final call decisions ahead of escalation to the internal T&S Manager</li> <li>Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents</li> <li>Track and report on team KPIs including case resolution rates, quality scores, SLA adherence, and escalation volumes</li> <li>Identify performance gaps in individual agents and follow through with targeted coaching plans, not just generic feedback</li> <li>Translate policy updates and guidance from Blockchain.com's internal team into clear, practical operating instructions for agents</li> <li>Maintain up-to-date knowledge of fraud patterns, account takeover vectors, and abuse trends relevant to the crypto industry</li> <li>Flag emerging case patterns or policy gaps to the internal T&S Manager with enough context to act on</li> <li>Conduct regular one-on-ones with each agent and contribute to performance review cycles</li> <li>Ensure consistent standards across the team, including how agents document decisions, handle sensitive cases, and apply escalation criteria</li> <li>Participate in calibration sessions with Blockchain.com's internal team to keep local QA standards aligned with global expectations</li> <li>Support onboarding of new agents by running structured case-based onboarding sessions and certifying readiness before live queue access</li> </ul> <h4> </h4> <h2>WHAT YOU WILL NEED</h2> <ul> <li>3 to 5 years of experience in Risk and AML, fraud operations, or AML operations, with at least 2 years in a team lead or supervisor role</li> <li>Demonstrated experience making and defending complex case decisions involving scams, account takeovers, transaction fraud, or platform abuse</li> <li>Track record of running QA processes, including case auditing, calibration, and structured coaching conversations</li> <li>Familiarity with SLA management and operational metrics in a case-based environment</li> <li>Strong written communication in English, with the ability to document decisions clearly and present performance summaries to internal stakeholders</li> <li>Ability to work autonomously and maintain consistent standards without close day-to-day oversight</li> <li>Resilience and sound judgment when handling high-sensitivity or time-pressured cases</li> <li>Experience in fintech, payments and/or crypto</li> <li>Previous experience working with anti-fraud tools (e.g Sardine, Sift), crypto compliance tools (e.g Elliptic, Chainalysis, TRM) and CRM (e.g Zendesk, Salesforce) is a plus</li> <li>Basic knowledge of SQL is also a plus<br><br><br><br> <h2> </h2> <h2 style="text-align: left;"><strong>COMPENSATION & PERKS</strong></h2> <ul> <li style="text-align: left;">Competitive salary based on experience.</li> <li style="text-align: left;">Remote work</li> <li style="text-align: left;">HMO on day 1 (contractor)</li> </ul> </li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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