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Full Time Remote - Epic Client Systems Administrator

June 15, 2026

• Title: Direct Hire - Epic Client Systems Administrator • Facility: Saint Francis Hospital, Yale Campus Hospital • Location: 6161 South Yale Avenue, Tulsa, OK 74136 • Shift/Schedule Details: 8:00 AM – 5:00 PM - Must be available for on-call support (24/7 via pager/phone) (After hours and Weekend participation is common) • Pay Range: $82K to $120K Job Summary: The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration. Job Responsibilities: -Install and maintain Epic client system servers and applications. -Monitor server performance and troubleshoot issues. -Apply hot fixes, security updates, and service packs. -Maintain Epic client systems backups and verify restores. -Manage system security and user access. -Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs. -Test failover procedures for high availability. -Participate in capacity planning exercises to ensure adequate system resources. -Follow Epic best practices for hardware and software configuration. -Participate on project teams as a key contributor. -Coordinate issues with Epic and maintain relationship management with Epic. -Build and implement Epic client systems servers and applications in support of health system requirements. -Document configurations, procedures, and system architecture. -Establish development guidelines to maintain optimum performance. -Advise information services management in the creation of development guidelines. -Review existing solutions and recommend new procedures and processes. -Adhere to enterprise change management procedures per IS policy. -Make configuration upgrades. -Identify impact of enhancement requests. -Assist customers in identifying and resolving problems. -Serve as escalation point for complex client systems issues. -Facilitate timely resolution of application defects and issues. -Develop procedures under approved policy structure. -Provide users with high quality service and system expertise. -Analyze, create, and deliver reports as assigned. -Establish guidelines for hardware standards to maintain adequate performance. -Propose and implement enhancements to improve system performance, reliability, and data integrity. -Review hardware for performance issues. -Identify and perform routine maintenance to ensure high performance. -Recommend backup schedules and strategies. -Set up and regularly monitor backups as specified. -Adhere to enterprise disaster recovery policies and procedures. -Perform restores from backup. -Research and recommend security and data access strategies. -Configure user access based on approved policy, user roles, and responsibilities. -Work with security and internal audit to comply with corporate security standards. -Audit data access as scheduled or requested. -Perform capacity planning for hardware and software support initiatives. -Assess impact of and recommend solutions based on current and future data volume needs. -Allocate and reallocate database resources. -Design database system architecture to meet performance needs. -Research and recommend database strategies to management. -Assess and recommend vendor tools for enterprise databases. Required Skills & Experience: -One (1) to Two (2) years of related experience. -Detail-oriented and able to work independently as well as part of an integrated team. -Strong interpersonal skills. -Strong written communication skills. -Strong verbal communication skills. -Strong analytical skills. -Strong troubleshooting skills. -Strong organizational skills. -Strong planning skills. -Demonstrated working knowledge of MS Windows server OS concepts, MS Windows server design and tuning in a virtual environment as well as server back-up and recovery strategies and high availability design and management. -Demonstrated healthcare operational knowledge. -Experience with Microsoft Windows operating system commands and scripting. -Experience with managing Citrix platform. Required Certifications: Epic Client System Manager Certification (required) – at time of submission Education Requirements: Bachelor’s Degree in Business Management, Information Systems, or related field Years of Experience Required: 1–2 years of related experience Skills & Abilities: Strong Epic Hyperspace client support (deployment, upgrades, troubleshooting) Ability to resolve client-side issues (performance, connectivity, printing, access Citrix / VMware Horizon / VDI support experience Strong coordination of after-hours maintenance and Epic upgrades Cross-functional collaboration with infrastructure, network, security, and database teams Strong techni

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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