German Sales Specialist ( Remote Portugal)

<p>Esta é uma posição remota.</p> <ul> <li><b>Location: Remote – Portugal <br></b></li> <li><b>Contract: Full-time<br></b></li> <li><b>Schedule: Monday to Friday</b><br></li> </ul> <br> Are you fluent in German and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value?<br> <br> We’re hiring a German & English Customer Retention Specialist to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.<br> <br> <b>Your Mission</b><br> <br> As a Retention Specialist, your focus goes beyond support — you will actively drive customer loyalty, reduce churn, and maximize customer lifetime value.<br> <b><br></b> <b>You will:</b><br> <br> <ul> <li>Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset<br></li> <li>Identify churn risks and apply retention strategies to secure customer loyalty<br></li> <li>Promote platform features and upsell relevant services when appropriate<br></li> <li>Handle objections and turn negative experiences into commercial opportunities<br></li> <li>Deliver a premium customer journey that increases engagement and revenue<br></li> <li>Capture insights and feedback to improve retention strategies<br></li> </ul> <br> <b>What You Bring</b><br> <br> <ul> <li>Fluent German and English (C1/C2)<br></li> <li>Experience in customer service, retention, or sales (strong plus)<br></li> <li>Strong communication, negotiation, and objection-handling skills<br></li> <li>Commercial mindset with focus on results and KPIs<br></li> <li>Ability to thrive in a fast-paced, digital environment<br></li> </ul> <br> <b>Compensation & Benefits</b><br> <br> Monthly Package:<br> <br> <ul> <li><b>Base Salary:</b> €920<br></li> <li><b>Performance Bonus</b> (up to €360)<br></li> <li><b>Language Allowance</b> (German + English): €500<br></li> <li><b>Meal Allowance</b>: €10.20/day (~€214/month)<br></li> <li><b>Assiduity Bonus:</b> €110<br></li> <li><b>Flex Work Allowance:</b> €60<br></li> </ul> <br> <b>What You Get</b><br> <br> <ul> <li>100% remote role within Portugal<br></li> <li>Permanent contract after 6 months<br></li> <li>Health insurance<br></li> <li>International and multicultural environment<br></li> <li>Real opportunities for career growth in sales and retention<br></li> </ul> <b><br></b> <b>Schedule</b><br> <br> <ul> <li>Rotating shifts between 07:00 and 18:00<br></li> <li>Monday to Friday<br></li> </ul> <br> Data Privacy (GDPR)<br> <br> By applying, you consent to the processing of your personal data for recruitment purposes, in compliance with GDPR. Your data will be handled confidentially and used solely for application evaluation.<br> <br>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...