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Global COO - Professional Services & Software

May 30, 2026

This is a remote position. PSC Biotech provides the life sciences with essential services to ensure that health care products are developed, manufactured, and distributed to the highest standards, in compliance with all applicable regulatory requirements. With a global presence and offices spanning across the Americas, UK, Ireland, Europe, Australia, Asia, and the Middle East, we bring local insight with worldwide expertise. As a strategic life science solutions partner, our engineering, technical, and consulting services incorporate all aspects of operations. Your Role The Global COO - Professional Services & Software is a senior executive responsible for setting and executing the global vision, strategy, and service delivery model for the company’s Professional Services and Software business. This role ensures services are aligned with client business objectives, regulatory expectations, and industry best practices while delivering scalable, high-quality, and commercially successful outcomes across global markets. The position provides executive leadership over governance, service delivery, financial performance, talent development, and market positioning. The role owns global program and portfolio execution, P&L performance, and strategic growth of Professional Services and Software offerings while ensuring strong client partnerships, disciplined execution, and regulatory compliance. <ul> <li>Global Vision, Strategy & Service Delivery </li> <ul> <li>Establish the overall vision, strategy, and service delivery model for Professional Services and Software. </li> <li>Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices. </li> <li>Translate strategy into executable initiatives with measurable outcomes. </li> </ul> <li>Governance & Operating Model </li> <ul> <li>Define and maintain governance structures, decision-making authority, and escalation pathways. </li> <li>Establish global delivery standards, KPIs, and performance management frameworks. </li> <li>Ensure consistent service delivery and accountability across regions. </li> </ul> <li>Client Partnerships & Executive Sponsorship </li> <ul> <li>Identify and mentor executive sponsors for key client engagements. </li> <li>Build and maintain long-term strategic client relationships. </li> <li>Gather regular client feedback and drive continuous improvement. </li> </ul> <li>Executive & CEO Engagement </li> <ul> <li>Manage CEO-level expectations, communications, and issue resolution for major programs and accounts. </li> <li>Lead executive-level escalations while protecting business outcomes and reputation. </li> </ul> <li>Commercial Management & Contract Governance </li> <ul> <li>Provide guidance or direct leadership on contract negotiations depending on deal size and risk. </li> <li>Ensure strategic scope alignment, commercial viability, and delivery feasibility. </li> </ul> <li>Program, Project & Portfolio Oversight </li> <ul> <li>Provide executive oversight of global programs, projects, and service portfolios. </li> <li>Ensure delivery quality, regulatory compliance, and risk management across all engagements. </li> <li>Travel globally as required to govern and lead critical initiatives. </li> </ul> <li>Financial Ownership (P&L) </li> <ul> <li>Own P&L responsibility for Global Professional Services Operations. </li> <li>Approve pricing strategies, utilization models, and resource plans. </li> <li>Oversee forecasting, revenue recognition, and financial risk management. </li> </ul> <li>Market Positioning & Growth </li> <ul> <li>Define market positioning and the Professional Services & Software offerings roadmap. </li> <li>Identify opportunities for service expansion, innovation, and strategic partnerships. </li> </ul> <li>Regional Leadership Enablement </li> <ul> <li>Provide guidance and direction to Regional Managing Directors. </li> <li>Support regional teams to deliver expectations related to revenue, delivery, and people & culture. </li> </ul> </ul> <h3>Requirements</h3> <ul> <li>Bachelor’s degree in Business, Engineering, Computer Science, Life Sciences, or a related field required. </li> <li>Master’s degree (MBA, MS, or equivalent) is strongly preferred. </li> <li>Minimum of 12 -15 years of progressive leadership experience in Professional Services, Software, or regulated consulting environments. </li> <li>Proven experience leading global service organizations with P&L responsibility. </li> <li>Strong background in contract governance, commercial negotiations, and service delivery management. </li> <li>Experience operating in regulated industries and managing complex, multi-region programs. </li> <li>Demonstrated success building high-performing leadership teams and succession pipelines. </li> <li>Candidates must be able to travel frequently and support onsite engagements as needed, including international travel. </li> </ul> Demonstrated Core Competencies <ul> <li>Strategic & Visionary Leadership </li> <ul> <li>Ability to define and articulate a clear global vision and strategy for Professional Services and Software. </li> <li>Develop short-term and long-term roadmaps aligned with business growth and client demand. </li> <li>Inspire and motivate teams to deliver strategic goals and objectives. </li> </ul> <li>Market & Client Orientation </li> <ul> <li>Maintains strong awareness of current, emerging, and future client needs across global markets. </li> <li>Assesses Professional Services & Software capabilities and offerings relative to competitors. </li> <li>Builds strategies to position the organization as a top-tier Professional Services provider. </li> </ul> <li>Executive Presence & Stakeholder Management </li> <ul> <li>Strong executive presence to manage CEO and senior stakeholder expectations. </li> <li>Communicates clearly, aligns expectations, and resolves issues and escalations efficiently. </li> <li>Protects business outcomes while maintaining trust and long-term partnerships. </li> </ul> <li>Governance, Risk & Accountability </li> <ul> <li>Establishes clear governance frameworks, decision rights, KPIs, and escalation paths. </li> <li>Ensures governance expectations are clearly communicated to avoid business disruption. </li> <li>Monitors performance and reports progress to the CEO. </li> </ul> <li>Commercial & Financial Acumen </li> <ul> <li>Strong commercial mindset with demonstrated negotiation capabilities. </li> <li>Aligns scope, risk, and value while protecting margin and delivery feasibility. </li> <li>Ensures financial performance meets targets through cost control, efficiency, and standardization. </li> </ul> <li>Digital & Innovation Mindset </li> <ul> <li>Strong digital fluency with the ability to assess and leverage technology to enable business outcomes. </li> </ul> <li>Teamwork </li> <ul> <li>Demonstrates an enterprise mindset by consistently prioritizing company success over individual or functional interests. </li> <li>Breaks down organizational silos and aligns stakeholders across functions to drive integrated outcomes. </li> <li>Encourages and empowers teams to model collaborative and inclusive behaviors. </li> <li>Shares credit openly and recognizes individual and team contributions. </li> </ul> <li>Agile & Accountable Leadership </li> <ul> <li>Owns outcomes for both successes and failures without deflecting responsibility. </li> <li>Makes data driven decisions by effectively prioritizing, identifying risks, and determining solutions aligned to business objectives. </li> <li>Adapts quickly to shifting priorities while maintaining compliance and customer commitments. </li> </ul> <li>Communication </li> <ul> <li>Communicates clearly, transparently, and consistently across all levels of the organization. </li> <li>Sets clear expectations and openly addresses concerns, risks, and business impacts. </li> <li>Actively seeks, values, and responds to critical input and feedback. </li> </ul> <li>Innovation & Continuous Improvement </li> <ul> <li>Challenges the status quo to drive progress and advance the organization to the next level. </li> <li>Proactively monitors business performance to identify opportunities for process improvement, efficiency, and standardization. </li> <li>Drives continuous improvement initiatives that enhance effectiveness, scalability, and consistency across the organization. </li> <li>Encourages teams to develop and adopt innovative or improved ways of working that support overall company success. </li> </ul> <li>Talent Acquisition, Development & Retention </li> <ul> <li>Establishes organization structures, role clarity, competency models, and succession planning. </li> <li>Hire high caliber talents with appropriate skill sets aligned to role and business needs. </li> <li>Empowers teams to deliver business objectives without micromanaging tasks. </li> <li>Retain top talents by fostering a positive, accountable, and high integrity culture. </li> <li>Provides regular, actionable feedback to support employee development and performance. </li> </ul> <li>High Integrity & Ethical Leadership </li> <ul> <li>Demonstrates uncompromising integrity and ethical leadership in all aspects of the business. </li> <li>Sets and models the standard for professional conduct, accountability, and decision making across the organization. </li> </ul> </ul> <h3>Benefits</h3> Equal Opportunity Employment Statement PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law. #LI-JL1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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