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Global Head of Advisor AI Enablement – Training, Quality & knowledge

May 28, 2026

Closing date: 11/05/26

Location: Sunderland ( Hybrid - 3 days in our Sunderland office, 2 days work from home)

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As the Global Head of Advisor AI Enablement – Training, Quality & knowledge you will be the visionary architect of our digital transformation. Based within Operational Excellence, you will lead the charge in redefining Advisor Experience through a cutting-edge, Artificial Intelligence (AI) centric driven ecosystem. We need a high-energy leader who embodies our "Lead, Deliver, Care" values to bridge the gap between global technology and operational hubs, ensuring our frontline is empowered by world-class, automated frameworks.

These are some of the key components to the position:

Lead the global TQK digital agenda, proactively setting the direction for a tech and AI first Advisor Experience across all markets.
Drive the implementation of AI-driven coaching, automated quality scoring, and Generative AI for instant knowledge retrieval.
Redefine "Quality" by transitioning from manual sampling to automated, 100% transcript auditing for human and agentic interactions.
Manage strategic Big Tech vendor relationships to influence product roadmaps and align them with our AI transformation goals.
Upskill human agents from "processors" to Subject Matter Experts (SMEs) and Prompt Auditors through innovative digital learning paths.
Establish a seamless feedback loop where human corrections of AI outputs are converted into automated training modules.
Collaborate with Tech teams to prioritize and deliver excellence, maintaining a "restless" approach to innovation and new technologies

What will you bring to the team?

Experience leading global teams in Operational Excellence, Training, or Quality with an AI first approach.
Ability to design and implement multi-year strategies that leverage AI to significantly impact organizational success.
Deep understanding of modern Customer Service (CS) tooling, including CRM architecture and AI-integrated systems.
A pragmatic visionary mindset, blending high-level digital strategy with the grit required for tactical execution.
Commitment to achieving goals by navigating complex matrix structures and influencing executive leadership on tech adoption.
Natural ability to translate complex data and AI alignment scores into compelling stories for any audience.
Dedication to aiming higher to drive excellence across our global, tech-enabled Advisor Experience ecosystem.

At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering? Want to know more about our JETers, culture or company?

Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

#LI-HR1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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