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Global Quality Customer Lead - Remote US

June 25, 2026

Work Schedule Standard (Mon-Fri) Environmental Conditions Office The Global Quality Customer Lead (GQCL) serves as the primary customer-facing Quality leader for assigned strategic accounts across the Drug Product Division. The role partners closely with Site Quality Heads, Site Quality Project Leads, Customer Operations, Commercial partners, and Quality leadership to align account governance, strengthen executive-level customer relationships, and provide proactive visibility to quality risks, trends, and opportunities. The GQCL is accountable for leading the Quality engagement strategy for assigned accounts, coordinating and communicating quality performance across products and manufacturing sites, and driving harmonization of quality practices to ensure a consistent customer experience. The role supports governance forums and serves as a senior Quality escalation leader in collaboration with Customer Operations and Commercial partners. By enhancing transparency, consistency, and alignment, the GQCL helps position Thermo Fisher Quality as a trusted strategic partner. How you can make a difference / Key Responsibilities: <ul><li>Create a competitive advantage for key strategic accounts by strengthening customer confidence, transparency, and trust in Thermo Fisher Quality.</li><li>Serve as the primary customer-facing Quality leader for assigned strategic accounts, ensuring a consistent and aligned Quality voice across sites, products, and governance forums.</li><li>Build and maintain effective relationships with customer Quality stakeholders, including executive-level contacts where appropriate, to support long-term partnership and strategic alignment.</li><li>Partner with Site Quality Heads, Site Quality Project Leads, Commercial partners, Strategic Account leadership, and Quality leadership to align on customer priorities, governance needs, and risk sensitivities.</li><li>Lead Quality participation in account governance forums, including Joint Steering Committees, Business Review Meetings, and other strategic customer meetings.</li><li>Coordinate and communicate quality performance across products, sites, and functions to provide customers with clear, accurate, and timely updates.</li><li>Develop and maintain account-level Quality health visibility through standard metrics, trends, and early-warning indicators to identify risks before escalation.</li><li>Monitor quality improvement plans, customer commitments, and corrective actions, ensuring plans are structured appropriately, communicated clearly, and delivered on time.</li><li>Provide structured escalation leadership for significant quality issues, coordinating site and functional teams to support timely resolution and customer communication.</li><li>Standardize and elevate customer-facing Quality communications through clear, concise, and insight-driven reporting, dashboards, and governance content.</li><li>Translate customer feedback, recurring themes, and account trends into actions that improve service, strengthen trust, and support continuous improvement.</li><li>Liaise with PSG Strategic Accounts QA Sponsor, Business Unit Leads, and other senior leaders to support executive alignment, customer opportunities, and high-impact escalations.</li><li>Partner with Customer Experience and other cross-functional teams to ensure quality-related customer insights are reflected in account planning, governance, and closed-loop action.</li><li>Support the evolution of the Quality organization from a reactive issue-response model to a more proactive and data-enabled customer engagement capability. </li></ul>Keys to Success: Education: Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of industry experience in pharmaceutical, medical device, or regulated life sciences industry required. Experience: <ul><li>10+ years of experience within pharmaceutical industries, including extensive experience in GMP-regulated manufacturing environments and quality operations</li><li>In-depth understanding of GxP regulatory requirements and quality systems supporting clinical and commercial pharmaceutical operations.</li><li>Demonstrated experience leading quality improvement initiatives and driving change management Demonstrated ability to build credibility and trust with customer stakeholders, including senior and executive-level contacts.</li><li>Strong business acumen and understanding of strategic account management, customer governance, and relationship management in a complex global organization.</li><li>Ability to travel 20-25% </li></ul>Compensation The salary range estimated for this position based in North Carolina is $118,100.00–$177,200.00.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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