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[Hiring] Digital Workflow Agent @Aspen Dental
Role Description
Aspen Dental is hiring for a Digital Workflow Agent for Aspen Dental-branded practices. This is a remote position that can be based anywhere in the US. The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to:
- Proper operation of the scanner
- Capturing of high-quality digital impressions through established processes
- Adherence to standardized digital workflows
Salary: $27 - $30 / hour depending on experience
Responsibilities
- Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software.
- Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.
- Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices.
- Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.
- Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem.
Qualifications
- High school graduate or equivalent
- 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.
- Familiarity with dental, medical, or manufacturing environments.
- Experience in 3Shape Scanner technology & Scan/Design workflows required.
- SprintRay Digital Ecosystem Experience preferred, but not required.
- Must be comfortable assisting and/or training Field Team Members in a virtual environment.
- Experience in a Help Desk or Ticket Management System preferred, but not required.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Strong problem-solving skills and a commitment to driving resolution and improvement.
- Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships.
- The ability to conduct up to 25% travel. 2-3 weeks travel for training is required.
Requirements
- The information contained in this job description is intended to describe the most important aspects of the position.
- It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.