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[Hiring] HR Shared Service Assistant @American Red Cross
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW: Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met. Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers. Manage work using various applications, job aids and procedures. Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.). May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. Provide support, development and/or leadership guidance to all volunteers. This is a fully re3mote position. Work hours will be Mon - Fri 11am - 8pm EST or 10am - 7pm CST. WHERE YOUR CAREER IS A FORCE GOOD: • Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts. Topics may include Compliance, Labor, Recruiting, Talent, Reporting, Leave of Absence, Benefits, Pay, Employee Relations, Compensation, Performance, Workday, Policy, Teamcare (Union), Employee Engagement, and Training. Serve as liaison between HR and COE’s. • Offer a high touch client experience and maintain a high level of professionalism at all times. Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol. Ensure necessary follow-up to improve client satisfaction. • Perform pay related calculations relating to pay adjustments. Understand and analyze paychecks to answer pay related questions. • Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Workman’s Compensation claims and work schedules for employees pre-HRIS. Maintain/use legacy data and systems. • Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable). • Provide end user support for HR-related systems and various other business applications. Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems. • Analyze unit operating practices and recommend revisions to improve established procedures. Provide input related to maintenance of departmental SOP’s and Knowledge Articles. Participate in department training needs as necessary. WHAT YOU NEED TO SUCCEED: Education: High School Diploma or equivalent required. Associate’s or Bachelor’s degree in a related discipline preferred. Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. Workday experience preferred. Shared Services experience (HR/Payroll) preferred. Experience with Labor Relations/Unions preferred. Skills & Abilities: Ability to work within an 8am ET to 8pm ET time window. Overtime, holidays, and weekend work possible. Ability to handle extremely sensitive data with highest level of confidentiality. Ability to handle high level escalations from all levels of management. Strong written/verbal (phone) communication and listening skills. Strong customer orientation and interpersonal skills. Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications. Familiarity with CRM systems and practices. Ability to work both in an in-person and/or virtual team environment, if needed. Ability to work on a team and independently. Strong organizational and docu
