[Hiring] Specialty Customer Support Executive, Strategic Accounts @Labcorp

Role Description

Labcorp is hiring a remote based Specialty Customer Support Executive – Strategic Accounts to support the East Coast.

  • Responsible for onboarding, maintaining, and cultivating relationships with key accounts/practices to guarantee a top-level customer experience.
  • Provide support to all assigned accounts, which includes but is not limited to:
    • Running reports
    • Ordering kits
    • Monitoring TAT
    • Dealing with lab issues
    • Specialty pricing requests
    • Updating Salesforce, EMR, and portal requests (75% of job responsibilities)
  • Execute all internal sales operations needed to establish a new practice, including:
    • Shipping kits
    • Coordinating portal set-up with IT and portal usage (add users, resend invites, etc.)
    • Developing intervention/remediation plans as needed
  • Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts.
  • Work collaboratively with Labcorp Division sales teams and Regional Directors, operations, marketing, and customer master groups on an as-needed basis to satisfy customer needs and support the growth of new opportunities.
  • Upsell current clients and provide training on new product lines, ensuring a smooth submission of new product line orders.
  • Research, contact, and secure 2-3 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports.

Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree in life sciences (preferred)
  • 3 or more years of Customer Success, Account Management, or Sales Experience in the Diagnostics segment (preferred)

Requirements

  • Proven ability to manage multiple accounts simultaneously while maintaining attention to detail.
  • Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment.
  • Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems.
  • Previous laboratory or diagnostics sales experience.
  • Excellent communication skills, both written and verbal.
  • Salesforce experience.

Benefits

  • Comprehensive benefits including:
    • Medical
    • Dental
    • Vision
    • Life
    • STD/LTD
    • 401(k)
    • Paid Time Off (PTO) or Flexible Time Off (FTO)
    • Tuition Reimbursement
    • Employee Stock Purchase Plan
  • Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
  • Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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