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Hospital Communications Representative/Telecom Dispatcher/PBX, UW Medicine Operator Services

June 23, 2026

Job DescriptionUW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.WORK SCHEDULE<ul><li>Per-Diem</li><li>Variable Shift</li></ul>POSITION HIGHLIGHTS<ul><li>Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)</li><li>Provide prompt courteous service using your excellent communications skills with internal and external customers</li><li>Be a part of a team dedicated to supporting UW Medicine where Patients Are First</li></ul>DEPARTMENT DESCRIPTIONUW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboardsOur team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of callsWe receive, and route calls for our patients, their families, and staffPRIMARY JOB RESPONSIBILITIES<ul><li>Answer all incoming calls into the main telephone numbers for the medical centers</li><li>Transfer external and internal calls</li><li>Provide visitor information and general customer service reception</li><li>Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies</li><li>Paging services for patients, staff, and medical providers</li><li>Monitor and respond to alarms</li></ul>REQUIREMENTS<ul><li>High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.</li><li>Excellent customer service skills</li><li>Ability to work in a team setting</li><li>Computer skills, including competent keyboard abilities</li><li>Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.</li></ul>ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. <a href="https://www.uwmedicine.org/jobs" target="_blank" rel="noopener noreferrer">Become part of our team.</a> Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position DetailsPay Range Minimum:$21.84 hourlyPay Range Maximum:$26.11 hourlyOther Compensation:-Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/Shift:Alternate Work Shift (United States of America)Temporary or Regular?This is a temporary positionFTE (Full-Time Equivalent):0.00%Union/Bargaining Unit:SEIU Local 925 NonsupervisoryAbout the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with <a href="https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/" target="_blank" rel="noopener noreferrer">UW Executive Order No. 81</a>.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or <a href="mailto:dso@uw.edu" target="_blank" rel="noopener noreferrer">dso@uw.edu</a>. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under <a href="https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080" target="_blank" rel="noopener noreferrer">Washington state law</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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