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Hotel Sales Manager - OEM

May 29, 2026

What Makes a McKibbon Sales Manager - OEM?

As a key member of the hotel team, the Sales Manager has influence and accountability for the revenue generation of the property. Reporting to the General Manager or Director of Sales, the Sales Manager will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals while embracing the McKibbon Guiding Principles. This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

A Day in the Life:

A sales manager will be responsible for sales and revenue generation for the property.
Segments will vary based on size and experience of sales team and hotel needs.
Sales Manager will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brand and company.
You will be actively involved in the STAR report critique and entering results in the month end report.
Sales Manager will implement and train on all McKibbon procedures that relate to sales, including systems and processes as directed by supervisor.
Maintain positive relationships with the management company, property owners, and clients.
You will support guest experience and satisfaction in all operations.
Sales Manager will act as the face of the property by being actively involved in the local community.
Check emails and voicemails daily with appropriate prompt response.
Review McKibbon Hospitality’s daily report.
Participate in Daily Sales Stand-Up.
Review daily Delphi calendar (account, group, and function traces).
Review Delphi trace manager for past-due traces.
Enter all sales activities into Delphi (traces, QIC, lost business).
Review assigned hotel(s) in-house guest ledger/arrival list.
Research and prospect leads assigned.
Prospect to set appointments/joint appointments/tours.
Work on and update target accounts.
Greet all assigned in-house meetings.
Set-up/maintain group block on group/function schedules.
Review budget and P/L with general manager.
Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.
Discuss interest in participating in a new hotel and/or acquisition sales blitzes with corporate sales team.
Discuss interest in becoming a trainer for position focused training.
Attend sales training as recommended by your general manager or Director of Sales.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Requirements

Associates/Bachelor’s degree.
1-year minimum experience in hotel sales preferred.
Preferred experience with major brands such as Marriott, Hilton or Hyatt.
A proven track record of meeting sales goals.
Ability to actively support operational teams.
Implement and maintain all sales documentation.
The ability to make revenue management decisions to effectively grow market share.
The ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.
Computer Skills: Word, Excel, PowerPoint
Experience with Delphi Standard or Delphi FDC (highly desired).
Must be able to work independently and simultaneously manage multiple tasks.
Strong organization and presentation skills.
Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds while solving complex problems and creating a productive sales environment.
Ability to ensure that hotel policies, procedures and brand standards are followed.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance

Financial & Occupational Wellness: All Associates

Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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