<p><em>Looking to take your career to the next level? Then this role is for you!</em></p> <p>Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!</p> <p>Profile Requirements:</p> <ul> <li>Tertiary qualification and minimum of 1 years’ experience will be an advantage</li> <li>High attention to detail</li> <li>Highly organised</li> <li>High work ethic but knows how to have fun</li> <li>High level of resilience, initiative, agility and ability to work at pace</li> <li>Ability to anticipate potential problems/issues and proactively develop solutions</li> <li>Sound judgement and excellent influencing skills</li> <li>Strong organisational skills with the ability to work conscientiously under pressure and meet tight deadlines when needed</li> <li>True team player</li> <li>Excellent communication skills, verbal and written</li> <li>A supportive and collaborative style, rather than directive, and you can tailor your approach to meet the diverse needs of our people.</li> </ul> <p>Core responsibilities:</p> <ul> <li>Manage HR administrative processes and queries and action appropriate and timely response in accordance with existing policies and procedures, employment-related legislation and employment agreements. This includes but not limited to, HR forms, recruitment, health and safety, benefits, onboarding, offboarding, performance etc.</li> <li>Respond to general enquiries and assistance on HR related matters, communicating information in a consistent, accurate and timely manner providing references to appropriate resources.</li> <li>Prepare HR-related documentation including but not limited to letters and employment agreements as and when required.</li> <li>Master all HR related systems and be able to navigate smoothly to provide guidance to the team and wider business.</li> <li>Build strong, positive and collaborative relationships to help our managers understand their people and enable them to achieve better outcomes</li> <li>Manage workflow through a shared inbox and our HR system (ELMO) and action appropriate response.</li> <li>Contribute towards HR related projects as part of the strategic plan, planning, developing and implementing. These projects are wide ranging as we are a relatively new HR team and still building robust HR foundations we are also focussed on projects to be an employer of choice.</li> <li>Maintain up to date HR industry knowledge, documentation, procedures and systems to ensure solutions are delivered consistently to a high standard eg. legislation Intranet, ELMO, policies, letter templates etc.</li> <li>Escalate calls when a more considered response is required to the appropriate management level.</li> <li>Utilise reports and information to identify trends and improve processes, policies and workflows. Identify trends and develop service solutions to proactively manage and reduce the number of queries and/or requests and support and promote the use of self-service tools where applicable.</li> <li>Drive continuous improvement across all activities in the areas of customer focus, innovation and staff empowerment.</li> <li>General Head Office administration tasks</li> </ul> <p><em><strong>Benefits:</strong></em> <em> <em>Competitive salary</em> </em> <em>Opportunity to shape the HR function of a rapidly growing BPO.</em> <em> <em>Work closely with a team of industry leaders who have successfully scaled BPOs in the past.</em> </em> <em>Career growth and development opportunities.</em></p> <p><em>Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!</em></p> <p>This is a remote position.</p>