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HR Operations Specialist

May 27, 2026

Position Summary <div>The Human Resources Specialist functions as the primary point of contact for Human Resources transactions, with a high level of service excellence, responding to internal and external customers and departments by assisting in resolving matters that require a broad base of HR knowledge. Responsible for timely and accurate processing of transactions in assigned area.</div> Responsibilities <div>• Processes transactions related to core human resources data related to personal information, employment, job information, performance management with defined timeframe. • Administers and maintains Human Resources programs as assigned. • Provides excellent, positive, customer service with all levels of the organization. • Responds to inquiries by providing accurate information based upon knowledge of the appropriate Orlando Health policy language and intent, as well as applying knowledge of the appropriate state and federal laws. • Responds to issues and concerns in a timely manner. • Maintains a caring and professional attitude at all times. • Provides ongoing customer education in the process of answering concerns. • Assists customers in completing Orlando Health and Human Resource related forms and applications. • Maintains a high level of confidentiality when researching and resolving customer concerns. • Maintains accurate information in the Human Resources Information Systems (HRIS). Able to query, audit, and compile reports from the database as needed. • Utilizes the document management system to scan, link and access team member files. • Provides training for team members in other internal Human Resources Departments. • Makes recommendations for process improvements to continuously improve overall efficiency and customer service. • Escalates customer concerns when necessary to Supervisor and/or Director. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures.Other Related Functions • Tracks and reports on trends and developments in assigned areas. • Participates in working groups, councils and committees. • Participates in development of departmental goals and objectives. • Continually seeks to improve overall function of department. • Maintains the confidentiality of all Orlando Health information. • Knowledgeable of Human Resources guidelines, processes and policies. • Attends meetings/in-services and presents information in department and other meetings as requested. • Assumes responsibility for ongoing professional development and continuing education. • Exhibit excellent analytical, problem solving and organizational skills, ability to prioritize multiple assignments, adapting to changing priorities and situations, and follow through on the completion of assignments by deadlines. • Assists other HR functions and the departments that she/he supports on an as needed basis. • Responsible for organizing, managing and completing special projects as assigned.</div> Qualifications <div>Education/Training High School diploma or equivalent. Licensure/Certification None. Experience • Two (2) years’ experience in Human Resources or administrative support role. • Knowledge of Microsoft Office products is required, including intermediate to advanced Excel and Outlook skills. • Requires prior knowledge of principles and practices of human resources. • Must be familiar with Federal, State, Equal Employment Opportunity (EEO) and human rights guidelines and laws. Knowledge of record retention and release of information laws.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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