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HR Shared Services Advisor

June 23, 2026

<h2>Overview</h2> HR Shared Services Advisor - 12 month FTC *must be immediately available* at Kyowa Kirin International plc Remote or Marlow WE PUSH THE BOUNDARIES OF MEDICINE. LEAPING FORWARD TO MAKE PEOPLE SMILE At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We’re an inclusive pharmaceutical company that takes time to understand what really matters to our patients, their families, and their healthcare professionals, helping our people to take bold actions that deliver life-changing solutions sooner. Our culture is rooted in our values: Teamwork, Commitment to Life, Innovation, and Integrity. They help us to push boundaries to deliver extraordinary impact and make KKI a brilliant place to work. Job Purpose The HR Shared Services Advisor acts as a point of escalation for queries from all 15 EMEA countries. This role will work as part of a small team in a cross functional manner across all HR systems, processes and procedures. Improve the overall HR function through involvement in HR projects. <h2>Responsibilities</h2> Key Responsibilities: <ul> <li>Provide support to line management in terms of interpreting and implementing HR policies and procedures</li> <li>Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes</li> <li>Support the Cluster HR Directors in one or more HR process areas, advising on policy /service impacts of proposed process changes ensuring they are compliant </li> <li>Advise management at all levels on current employment and related legislation and provide guidance on possible future legislation</li> <li>Provide skills and knowledge to efficiently deliver an outstanding performance against agreed SLAs</li> <li>Manage employee lifecycle</li> <li>Manage delivery of assigned tasks and queries within scope of personal and team workload and agreed handoffs</li> <li>Analyse ServiceNow HR caseload individually and across the team and identify improvements and issues</li> <li>Work in rotation as part of ServiceNow HR managing stakeholders to ensure queries are dealt with in a timely manner to meet SLAs and customer service principles</li> <li>Signpost and transfer employees to other HR service lines where appropriate</li> <li>Manage assigned ServiceNow HR cases on own initiative and work with HR Directors in dealing with complex cases</li> <li>Identify and raise continuous improvement opportunities to the HR Operations Director</li> </ul> <h2>Qualifications</h2> Position Requirements <ul> <li>Fluent English skills.</li> <li>Preferably degree educated or HR Shared Services advisor experience</li> <li>Knowledge and expertise with a recognised HR qualification preferred, CIPD (or similar European qualification) or qualified through experience</li> <li>Generalist HR advisory experience across a range of HR activities/processes with specialism in one or more HR process areas</li> <li>Demonstrable success in an HR Service role</li> <li>Excellent understanding and experience of working with HR systems preferred (Success Factors)</li> <li>Sound working knowledge of EMEA employment law</li> <li>Diagnostic and analytical skills with the ability to listen actively, ask probing questions and analyse requirements</li> <li>Ability to apply judgement to resolve individual cases</li> <li>Ability to identify and address or escalate risk</li> <li>Excellent written and oral communication skills</li> <li>Credibly provides sound advice, accurate information and timely support to all stakeholders</li> <li>Keep up to date with policy, process and documentation changes maintaining ability to respond to a full range of HR queries</li> <li>Confidentiality with the ability to handle sensitive situations within data protection legislation.</li> <li>Managing difficult and sometimes stressful interactions</li> </ul> Kyowa Kirin International is an equal opportunities employer. No agencies please.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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