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IT Generalist (Remote)

June 3, 2026

GovCIO is currently hiring for a IT Generalist (Remote) to provide Customer Service support for a VA web based application. This position will be a fully remote within the United States position. Responsibilities Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.<ul><li>Confers with staff, users, and management to establish requirements for new systems or modifications.</li><li>Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.</li><li>Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.</li><li>Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.</li><li>Develops training materials and procedures, and/or trains users in the proper use of hardware and software.</li><li>Effectively communicates step-by-step solutions to end-users</li><li>May need to communicate with software and hardware specialists for solutions</li><li>Records solutions into database for other Help Desk professionals.</li><li>Redirects issues to appropriate resource if necessary</li><li>Must be knowledgeable of current technological issues and advancements.</li></ul> Qualifications Required Skills and Experience<ul style="margin-top: 0in;"><li>Bachelor's with 5 - 8 years (or commensurate experience) </li><li>Respond to and resolve support requests via phone, email, and ticketing system.</li><li>Diagnose and troubleshoot software issues.</li><li>Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.</li><li>Telephonic help desk support from 9:00 AM – 6:00 PM EST Monday through Friday, 365 days per year, excluding Federal holidays except for Memorial Day and Veterans Day, which are key support days and may require extended support times.</li><li>Document and track all support requests in the ticketing system.</li><li>Escalate complex issues to senior technical staff as needed.</li><li>Maintain and update knowledge base articles and user documentation.</li><li>Participate in IT projects and initiatives as required.</li></ul> Preferred Skills and Experience <ul style="margin-top: 0in;"><li>Strong knowledge of operating systems (Windows, macOS, Linux) and common applications.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication skills, both verbal and written.</li><li>Ability to work independently and as part of a team.</li><li>Interacting with end users in a compassionate manner while addressing concerns of a personally sensitive nature (lost loved ones, burial information etc.)</li><li>Process and/or approve/disapprove requests for Sentry or Next of Kin user permission sets.</li><li>Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.</li><li>Manage and track the suspended-user process and propose to NCA staff those users who are repeat offenders for possible suspension of user privileges.</li><li>Produce reports on relevant moderation statistics, issues, and outcomes to include but not limited to comment volume, comment review time, issues that require coordination or escalation, number of users, etc.</li><li>Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.</li></ul>Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance Posted Salary Range USD $65,000.00 - USD $75,000.00 /Yr.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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