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IT Support Specialist Level 1
Location: Frisco, Colorado Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains.
Three vibrant, pedestrian-friendly village areas host lodging, retail outlets,
restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers,
and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.
Job Title: IT Support Specialist Level 1 Job Status: Year Round Full Time
Compensation and Benefits: Compensation: Proposed hiring rate of $2,222.46 to
$2,330.77+ biweekly amount, actual pay will be adjusted based on experience.
Benefits: This position is eligible to enroll in company subsidized medical,
dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
Job Summary: The IT Support Specialist (IT-SS) works with a team that provides technology solutions and acts as the primary escalation point to resolve problems. The IT-SS, under the direction of the IT Director, performs skilled work in the design, installation, configuration and maintenance of desktops,
laptops, tablets, printers, point-of-sale systems, RFID gates and scanners, and other related equipment. The IT-SS is responsible for system administration in a
Windows Server environment running on both physical and virtual servers (VMware
ESX), and contributes to the analysis and documentation of best practice for IT systems. These responsibilities include design, implementation and administration of Active Directory, DHCP, DNS, MS Exchange, Backup and Recovery,
and File and Print services. The position applies hardware and systems experience to the administration and technical support of production servers,
desktops, laptops, tablets, point of sale systems, peripherals, operating systems, applications and network infrastructure. The IT-SS oversees the administration of telecom phone moves, adds, and changes. This includes telecommunications equipment in a mixed PBX and VOIP environment and mountain radio systems. The IT-SS utilizes a variety of electronic test equipment to troubleshoot, adjust and calibrate equipment in accordance with specifications.
Overall administration duties includes the maintenance of records and completion of detailed and concise reports. The IT-SS is expected to investigate, test and recommend the purchase of a variety of hardware. Excellent customer service skills are required to provide fellow staff, outside vendors and end users responsive service ensuring that the department is establishing and maintaining cooperative working relationships. The IT-SS must be able to work under pressure and deadlines, carry out written and oral directions, and prioritize support requests to minimize user downtime.
Essential Duties and Responsibilities
REVIEW AND CONTROL: Copper Mountain utilizes an IT Ticket Tracking system as a centralized system to report, prioritize, and assign issues requiring assistance. The IT-SS ensures all issues and assignments are logged and tracked in the Call Log System. The call log system assignments are to be monitored daily and closed within the company standards and timelines. Tickets should be reviewed, addressed, or reassigned to other appropriate technicians when necessary. This position requires initiative and the ability to assist others to meet time frames outlined by the IT Director.
STRATEGIC PLANNING: The IT-SS ensures that Copper Mountain has the caliber of computer systems required for its business. The position is responsible for the update and development of the computer systems to be maintained and improved on an ongoing basis. This position makes decisions with substantial importance and outcomes to Copper
Mountain IT operations. Discretion and independent judgment requires this position to choose a course of action from among a number of possible alternatives within budget and staff resources. FINANCE: Research and analysis is required to find the best technical solutions within the budget requirements.
The IT-SS assists the IT Director with future budget forecasts and notification of upcoming needs and technology.
COMMUNICATION: Coordinating and maintaining effective communication with all Copper Mountain staff members and vendors is essential. The IT-SS position requires positive communication skills oriented towards customer and guest experience, with the ability to respond to technical and non-technical situations in a friendly, efficien
