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Join Delta Air Lines in Wichita as a Baggage Service Office(BSO)Agent
Position in Wichita, KS
Snapshot
- Location: Wichita, KS
- Role in Wichita: Baggage Service Office (BSO) Agent
- Company: Delta Air Lines
- Experience: Entry-Level (Training in Wichita).
- This Wichita-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Delta Air Lines team in Wichita, KS is growing.
- Benefit from working in Wichita, a key hub for the Aviation industry.
Rewards
- Salary: $19-$25/Hour (approx. $46.3k/Year)
- Benefits: This role offers a competitive benefits package.
- Stable workload with modern tooling and processes.
Day-to-Day
- Apply your your professional skills skills at our Wichita location.
Turn Challenges into Triumphs
Service Recovery at Delta Air Lines
Even the most perfectly planned operations occasionally encounter hiccups. When a passenger's luggage is delayed or damaged, they rely on the compassion and investigative skills of our Baggage Service Office (BSO) Agents. This is one of the most impactful customer service jobs in the airline industry. We are seeking deeply empathetic problem-solvers to step into this on-site role, transforming moments of passenger stress into shining examples of Delta's commitment to customer care.
Job Summary
As a BSO Agent, you are stationed in the arrivals baggage claim area. You will serve as a detective and a diplomat, leveraging Delta's advanced luggage tracking technology to locate mishandled items across the global network. You will walk customers through the claims process, issue reimbursements, and coordinate the final delivery of reunited bags. This airport job requires thick skin, immense patience, and an unwavering desire to help people during frustrating circumstances.
Crucial Responsibilities
- Luggage Tracking: Utilize sophisticated RFID tracking software to pinpoint the exact location of delayed bags within the global aviation network.
- Empathetic Resolution: Listen to distressed passengers with genuine empathy, actively de-escalating tense situations through calm, professional communication.
- Claims Processing: Accurately file detailed missing item reports, authorize interim expense reimbursements, and facilitate damage claims in accordance with Delta policy and international treaties.
- Logistics Coordination: Communicate directly with ramp operations, local courier services, and other airline partners to expedite the return of bags to passengers' homes or hotels.
- Inventory Management: Securely manage the BSO storage facility, organizing unclaimed luggage and ensuring high-value items are strictly protected.
Your Delta Benefits
Take on this critical challenge and be rewarded with top-tier corporate benefits:
- Travel the World: Extensive standby flight benefits on Delta and our global alliance partners.
- Comprehensive Healthcare: Access to excellent medical, dental, and vision insurance.
- Financial Future: Benefit from our legendary profit-sharing program and strong 401(k) employer match.
Requirements
- Must be 18+ years old.
- Proven experience in conflict resolution, de-escalation, or high-level customer service roles is strongly preferred.
- Strong computer literacy and data-entry skills.
- Must be willing to work fully on-site in the baggage claim terminal during varied shifts.
