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Learning and Development Associate

May 29, 2026

The ESP Group are currently recruiting for a Learning and Development Associate to join our contact centre team on a full time, permanent basis. If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you. At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels. As a Learning & Development Associate you will be a subject matter expert in all fields of learning, development and quality assurance. As part of our highly skilled Support team, you will collaborate with Operations and Compliance teams to deliver into business objectives including design, delivery and evaluation of training and continuous development programmes. Often being the first interaction new team members or partners have with our business, the right person for this role must be enthusiastic, positive, engaging and supportive, with a genuine desire to develop people and collaborate across disciplines to create strong partnerships and promote a positive learning environment for all. We recognise the importance of a work-life balance so offer flexible working patterns across 7 days between the hours of 7am and 10pm. At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team. We would love to hear from you if you; <ul><li>Have a passion for delivering excellent customer service.</li><li>Have strong IT skills and have the aptitude to learn to use new systems and software.</li><li>Are reliable and enthusiastic with a positive attitude and approach.</li><li>Thrive in a team environment.</li><li>Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.</li><li>Have excellent organisation and time management skills.</li><li>Are a confident and clear communicator across a variety of channels.</li></ul> Apply now with your CV and cover letter for the opportunity to speak to one of the team via interview at your convenience - we can't wait to hear from you! Inclusivity The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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