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Logistics Analyst 3
The group you’ll be a part of Global Logistics Operations, Global Warehouse CSR Program.
The impact you’ll make
- Oversees the warehouse operations from Inbound to outbound and address the roadblocks in timely manner through Quick base ticketing system.
- Areas of responsibilities include Global Logistics services, Transportation, warehouse operations, inventory control, critical parts availability, material handling, third-party warehousing, and shipping/receiving activities.
- Develop and implement plans to expand the CSR Program to regional warehouses & depot.
- Able to communicate with personnel both inside and outside the warehouse environment and drive the change.
- Interacts with peers in supply chain, Logistics, Manufacturing, and finance to address the concerns.
- The individual will be responsible for managing the end-to-end warehouse ticketing system (QuickBase, MS Power apps etc.)
- Individuals should possess good training skills & should train the end users on the tool to avoid errors in ticketing.
- Should have good working experience in collaborating with the cross functional teams in manufacturing environment and act as bridge between warehouse team and issue requestors or vice versa.
- Daily Interactions with Asia warehouse operations team and ensure all tickets are resolved timely manner
- Attend daily program meetings or status update related to the open tickets, any roadblocks and close looping with requestors and warehouse personnel.
- Should be able to manage the escalations from the users from cross functional teams.
- Good understanding in data analysis & reporting within logistics operations.
- Timely review the process/training documents (eDMS) related to Logistics operations and revisit or revise as needed.
- Lam Logistics CSR mailbox management: response and resolution management
- Monitoring warehouse activities (enforcing job responsibilities)
- Dashboard Monitoring
- Aging tickets
- Tickets not assigned by warehouse
- Warehouse or Requestor not answering info required tickets
- Escalation monitoring by Requestors and/or Warehouse escalations
- Continuous improvement of ticketing system performance based on user feedback/periodic survey.
- Should be able to handle independently.
- Attending monthly and quarterly business meetings and presenting status updates on the program.
- Minimum of 8-10 years of related experience with a Bachelor’s degree or equivalent work experience.
- Experience in managing end to end warehouse operations (Goods receipt, Put Away, Pick, Pack, MRB, Variance, Inventory and Shipping process)
- Experience in working with SAP WMS and ASRS
- Excellent communication skills (written & verbal)
- Knowledge of the 8D problem solving method & Knowledge of Lean/Sig Sigma.
- Experience with completing process improvement projects in a warehouse or manufacturing environment that increases efficiency and reduces errors.
Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or