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Logistics Operations Manager for FedEx Ground Contractor
Job Summary
The Logistics Operations Manager will oversee, optimize, and manage day-to-day logistics operations for FedEx Ground Contractor facilities. This role is pivotal in ensuring timely, efficient, and cost-effective delivery services while maintaining the highest standards of operational excellence, safety, and compliance. The successful candidate will act as a bridge between FedEx Ground and the contractor team, implementing best practices, supervising staff, and driving continuous improvement initiatives across all logistics operations.
Key Responsibilities
Manage and oversee daily logistics operations, including package handling, routing, and distribution processes.
Ensure operational goals are met in terms of productivity, quality, safety, and cost efficiency.
Coordinate with FedEx Ground and contractor leadership to align operational strategies and objectives.
Supervise, mentor, and train warehouse and transportation teams to improve performance and adherence to FedEx standards.
Monitor and analyze operational KPIs, generate reports, and implement corrective actions to improve efficiency.
Ensure compliance with all company policies, regulatory requirements, and safety guidelines.
Implement process improvements and lean methodologies to enhance operational workflows.
Handle escalations, resolve operational issues promptly, and maintain high customer satisfaction levels.
Participate in budget planning, workforce scheduling, and resource allocation for optimal operational performance.
Required Skills and Qualifications
Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Proven experience in logistics, supply chain management, or warehouse operations (minimum 5 years preferred).
Strong leadership and team management capabilities.
Excellent analytical, problem-solving, and decision-making skills.
Proficiency in logistics software, warehouse management systems, and Microsoft Office Suite.
Strong understanding of FedEx Ground operational standards and contractor requirements is a plus.
Ability to handle multiple priorities in a fast-paced, dynamic environment.
Exceptional communication and interpersonal skills.
Experience
Minimum 5 years of progressive experience in logistics, transportation, or warehouse operations.
Previous experience managing contractor-based logistics operations is highly desirable.
Hands-on experience with operational planning, staff management, and process improvement initiatives.
Working Hours
Full-time position with flexibility to work extended hours or weekends as needed to meet operational demands.
May require occasional travel to multiple contractor sites.
Knowledge, Skills, and Abilities
Deep understanding of supply chain and logistics operations.
Ability to analyze operational data and drive actionable insights.
Strong leadership, coaching, and conflict resolution skills.
Proficiency in implementing operational KPIs and performance monitoring systems.
Knowledge of safety, regulatory, and compliance standards in logistics operations.
Ability to foster a positive, high-performing work environment.
Benefits
Competitive salary with performance-based incentives.
Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holiday benefits.
Career growth and professional development opportunities.
Employee discounts and wellness programs.
Why Join FedEx
FedEx is a global leader in logistics, delivering excellence with every shipment. As a Logistics Operations Manager, you will have the opportunity to lead high-impact operations, shape efficient workflows, and contribute to the success of a recognized industry leader. We value innovation, teamwork, and operational excellence, providing a rewarding environment where your skills can grow and make a real difference.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing relevant experience and qualifications through the FedEx careers portal or via the contractors HR department. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for interviews.
