Manager, Account Managers

<p><strong style="font-size: 18px;">About Outreach</strong></p> <p> </p> <p><span style="font-size: 16px;">Outreach, founded in 2014, is the only complete </span><strong><a href="https://www.outreach.ai/ai-agents" style="font-size: 16px;"><u>agentic AI</u></a></strong><span style="font-size: 16px;"> platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.  </span></p><p><br></p><p> </p><p><span data-contrast="none">About the Team</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":105}"=""> </span></p> <p></p> <p> </p><p><span data-contrast="none">Our Account Management, Commercial, Growth team manages the full deal cycle, from generation to close, for our existing customers in the Commercial space (20–1,000 employees), including renewals.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":120}"=""> </span></p> <p></p> <p> </p><p><span data-contrast="none">You’ll lead a team of 8–10 Account Manager sellers, enabling their success through regular deal coaching, mentorship, and executive alignment. You’ll help AMs establish senior points of contact within their book to drive account health and upsell.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":120}"=""> </span></p> <p></p> <p> </p><p><span data-contrast="none">At Outreach, we win as a team. You’ll partner with cross-functional teams, including Solutions Consultants and technical resources, who are on deck to help the Commercial AM team succeed. The team focuses on value selling: building an effective business case throughout the sales process that demonstrates undeniable ROI. You’ll also partner with your leadership peers to refine and implement our processes.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":120}"=""> </span></p> <p> </p><p><span data-contrast="none">About the Role</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":240,"335559739":105,"335559740":276}"=""> </span></p> <p></p> <p> </p><p><span data-contrast="none">As a Sales Manager, Commercial AMs, you’ll teach AMs to act as the CEO of their business, executing a territory plan, exceeding quota, and running a sales process grounded in understanding each prospect’s needs and pains, with bespoke account plans tailored to the goals of each account. </span><span data-contrast="none">In this role, you’ll also coach your team to put Outreach’s AI capabilities to work in their daily selling.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":120}"=""> </span></p> <p></p> <p> </p><p><strong><span data-contrast="none">Location: Remote - East Coast preferred</span></strong></p> <p></p> <p></p> <p></p><p><br></p><b>Your Daily Adventures Will Include </b><div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Contribute to our winning environment by facilitating a culture of self-development and accountability. We protect the number at Outreach, and leaders do everything they can to achieve it.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Teach AMs to build and manage a territory plan that creates a clear path to quota achievement.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Drive prospect accountability. Our AMs generate their own pipeline using the Outreach platform; you’ll teach them to prioritize their time across daily research, cold calling, and email campaigns, leveraging tools such as 6sense, ZoomInfo, and LinkedIn.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Train AMs to lead strong discovery calls that surface the pains and needs of senior executives (CEO, CRO, CFO, CMO, VP of Sales Operations).</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Enable AMs to articulate how the Outreach platform solves customer pains through demos and a clear value proposition.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Coach AMs to maintain deal momentum across a typical 30–60 day sales cycle.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Identify deal risk using the MEDDPICC methodology, partnering with your team, internal partners, and executives to mitigate it.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="8" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Forecast deals and team attainment using Outreach’s forecast methodology.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> </div><p><br></p><b>Our Vision of You </b><div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1" role="listitem"> <p><span data-contrast="none">2+ years of outstanding results leading team(s) at sales organizations, delivering existing-customer growth and consistently achieving sales targets.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1" role="listitem"> <p><span data-contrast="none">A results-driven coach, mentor, and role model who develops best-in-class talent and drives team results through collaboration and individual performance improvement.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Familiarity with AI-powered sales tools and an interest in coaching a team to use them effectively.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Experience in a closing role prior to assuming leadership responsibilities.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Experience managing existing customers and their renewals.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Experience leading teams in a solution sale that requires multiple stakeholder sign-off before purchase.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Experience helping teams develop business cases and ROI documentation.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="8" data-aria-level="1" role="listitem"> <p><span data-contrast="none">Experience leveraging Salesforce, Outreach.io, ZoomInfo, LinkedIn, and/or 6sense.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"=""> </span></p> </li> </ul> </div> </div><p><br></p><p></p> <div>$200,000 - $250,000 a year</div><small><div>The annual on target earnings (OTE) range for this role is <strong>$200,000-$250,000</strong>. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. </div></small> <p>#LI-LT1</p><p><br></p><p><strong style="font-size: 18px;">Why You’ll Love It Here</strong></p> <p> </p> <p><span style="font-size: 16px;">• Flexible time off </span></p> <p><span style="font-size: 16px;">• 401k to help you save for the future</span></p> <p><span style="font-size: 16px;">• Generous medical, dental, and vision coverage for full-time employees and their dependents </span></p> <p><span style="font-size: 16px;">• A parental leave program that includes options for a paid night nurse, and a gradual return to work</span></p> <p><span style="font-size: 16px;">• Infertility/ assisted reproductive services benefit</span></p> <p><span style="font-size: 16px;">• Employee referral bonuses to encourage the addition of great new people to the team</span></p> <p><span style="font-size: 16px;">• Snacks and beverages in the Office, along with fun events to celebrate</span></p> <p><span style="font-size: 16px;">• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military </span></p> <p> </p> <p><span style="font-size: 16px;"><em>Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</em></span></p> <p> </p> <p><em><span style="font-size: 16px;"><strong>Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.</strong></span></em></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...