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Manager - Ops Innovation
About the position
We are seeking a Manager, Ops Innovation to help define, test, and scale operational improvement initiatives across restaurants and markets. This role will partner with a highly cross-functional team to identify creative, practical solutions that improve speed of service, order accuracy, process design, operational efficiency, automation, and consistency across the brand. This role partners cross-functionally within the organization, including domestic and international teams, particularly with Operations, Development, Procurement, Technology, and externally with third-party vendors. Clear communication and project planning are critical, as is a proactive, flexible, and detail-oriented style.
Responsibilities
- Support Operations teams on initiatives that improve growth, profitability, operational excellence, guest experience, quality, and restaurant execution.
- Lead process analysis, R&D testing, and stress testing of new equipment, products, and operational solutions.
- Evaluate equipment and process feasibility by assessing capacity, throughput, labor impact, space requirements, maintenance needs, food quality impact, cost/ROI, and ease of restaurant execution.
- Design and execute structured tests of innovative solutions that improve efficiency across kitchens, dining rooms, order pickup, and delivery.
- Support Growth Strategy initiatives through project planning, data analysis, capacity planning, throughput analysis, work measurement, and solution development.
- Partner with cross-functional teams and third-party vendors to coordinate pilot testing, document learnings, and maintain clear visibility to test plans, timelines, risks, decisions needed, and recommendations.
- Identify restaurant-level process improvement opportunities through engineering analysis, time and motion studies, bottleneck analysis, workstation design, and back-of-house flow evaluation.
- Analyze restaurant practices and standard operating procedures to identify opportunities to improve speed, accuracy, labor efficiency, COGS, profitability, guest experience, and team member experience.
- Drive process innovation and simplification across operational procedures, ensuring solutions are practical, scalable, and easy for restaurants to execute.
- Translate test learnings into clear documentation, playbooks, process maps, SOP updates, training inputs, or rollout recommendations.
- Support prioritization of the Ops Innovation pipeline by evaluating business impact, feasibility, urgency, operational complexity, and resource needs.
- Support rollout readiness by identifying operational dependencies, training needs, communication requirements, risks, and support plans before broader deployment.
- Gather restaurant and operator feedback during pilots to identify execution barriers, team member experience impacts, guest impacts, and scalability considerations.
Requirements
- Bachelor’s degree in industrial engineering, mechanical engineering, or a related field preferred.
- 5+ years of experience in food & beverage, restaurant, operations, or process improvement environments.
- Experience supporting or leading operational testing, pilots, or rollout initiatives.
- Experience testing restaurant or manufacturing equipment and operational solutions.
- Strong project management skills with the ability to manage multiple timelines, priorities, and initiatives simultaneously.
- Strong analytical skills, including data analysis, process analysis, and cost-benefit analysis.
- Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
- Ability to communicate clearly across multiple functions and levels of the organization.
- Ability to thrive in a fast-paced, highly cross-functional environment.
- Ability to travel as needed, up to 20%.
Nice-to-haves
- Project management certification.
- Experience with Power BI or similar reporting/analytics tools.
- Experience with time studies, motion studies, bottleneck analysis, capacity planning, or throughput analysis.
- Experience with restaurant design, workstation design, equipment capacity planning, or back-of-house flow.
Benefits
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
- Lunch provided every Tuesday and Thursday in office
- Discount on Wingstop gift cards
- Onsite game room
