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Marketing Services Technical Support
<p style="margin-top: 0px; margin-bottom: 0px;">WorkWave is the leading provider of cloud-based software solutions to pest control, lawn care, landscape management, and other green industries. Our special sauce is our team: We’re a group of makers, doers, creative thinkers, and hard workers, and we’re always looking for individuals who embrace those ideals to come and help us grow. When you become a part of this company, you’ll become part of a dynamic, friendly, fun, and forward-looking community.</p> <!--_dfFormat_=html--><div style="box-sizing: border-box; display: flex; flex-wrap: wrap; margin: 24px -8px; padding-bottom: 16px; color: #000000; font-family: Meta, sans-serif; font-size: 16px; white-space: normal; background-color: #f6f6f6;" data-qa="job-description"> <div style="box-sizing: border-box; min-height: 1px; padding-left: 8px; padding-right: 8px; flex: 1 1 0%; min-width: 0px; width: 800px; color: #4f4f4f;"> <div style="box-sizing: border-box; line-height: 1.8em;"><span style="box-sizing: border-box; line-height: 1.8em; font-size: 11pt; font-family: Arial, sans-serif;">The Marketing Services Technical Data Support role is responsible for performing technical support for</span><span style="box-sizing: border-box; line-height: 1.8em; font-size: 11pt; font-family: Arial, sans-serif;">data. In this role, you will assist our customers with the support of several software platforms. You will</span><span style="box-sizing: border-box; line-height: 1.8em; font-size: 11pt; font-family: Arial, sans-serif;">need to be a team player and have strong communication skills.</span></div> <div style="box-sizing: border-box; line-height: 1.8em;"> </div> <div style="box-sizing: border-box; line-height: 1.8em;"> </div> </div> </div> <div style="box-sizing: border-box; display: flex; flex-wrap: wrap; margin: 32px -8px 24px; color: #000000; font-family: Meta, sans-serif; font-size: 16px; white-space: normal; background-color: #f6f6f6;" data-qa="posting-list-0"> <div style="box-sizing: border-box; min-height: 1px; padding-left: 8px; padding-right: 8px; flex: 1 1 0%; min-width: 0px; width: 800px;"> <div style="box-sizing: border-box; font-size: 20px; font-weight: bold; line-height: 24px; color: #4f4f4f; margin-bottom: 16px;">WHAT YOU'LL DO:</div> <div style="box-sizing: border-box; color: #4f4f4f; padding-top: 8px;"> <ul style="box-sizing: border-box; margin: 0px auto 16px; padding: 0px 0px 0px 16px;"> <li style="box-sizing: border-box; margin: 0px; padding: 0px; line-height: 1.8em;"> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Participates and contributes to the documentation process to establish, maintain, and improve</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">efficiencies and quality in data.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Handling customer technical support cases through phone and appointment.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Evaluating system potential through assessing compatibility of new programs with existing</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">programs.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Assisting customers with importing marketing data into customer database.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Achieve customer’s marketing objectives through setting accurate parameters, evaluating</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">options and suggesting any modifications.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Evaluates new technologies required to expand Workwave competitive advantage.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Creates and executes improvement plans to support a culture of continuous improvement and</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">drives toward a team based working environment. Works with others to identify improvement</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">opportunities and develops action plans to fulfill project goals. Utilizes agendas, good time</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">management tools, and leads effective meetings.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Other duties as assigned.</span></p> </li> </ul> </div> </div> </div> <div style="box-sizing: border-box; display: flex; flex-wrap: wrap; margin: 32px -8px 24px; color: #000000; font-family: Meta, sans-serif; font-size: 16px; white-space: normal; background-color: #f6f6f6;" data-qa="posting-list-1"> <div style="box-sizing: border-box; min-height: 1px; padding-left: 8px; padding-right: 8px; flex: 1 1 0%; min-width: 0px; width: 800px;"> <div style="box-sizing: border-box; font-size: 20px; font-weight: bold; line-height: 24px; color: #4f4f4f; margin-bottom: 16px;">WHAT YOU'LL BRING:</div> <div style="box-sizing: border-box; color: #4f4f4f; padding-top: 8px;"> <div style="box-sizing: border-box;"> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Associate degree, Bachelor’s degree from a four-year college or university (preferred)</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">Experience:</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● 1-4 years related experience and/or training; or equivalent combination of education and</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">experience.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Excellent interpersonal skills.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Strong verbal and written skills.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Ability to prioritize, develop action plans and follow through.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Good presentation skills.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Ability to maintain confidentiality.</span></p> <p style="box-sizing: border-box; margin: 0pt 0px; padding: 0px;"><span style="box-sizing: border-box; font-size: 11pt; font-family: Arial, sans-serif;">● Ability to work well under pressure and to remain flexible to changing schedules and demands.</span></p> </div> </div> </div> </div> <div style="box-sizing: border-box; display: flex; flex-wrap: wrap; margin-left: -8px; margin-right: -8px; margin-top: 16px; padding-bottom: 16px; color: #000000; font-family: Meta, sans-serif; font-size: 16px; white-space: normal; background-color: #f6f6f6;" data-qa="salary-range"> <div style="box-sizing: border-box; min-height: 1px; padding-left: 8px; padding-right: 8px; flex: 1 1 0%; min-width: 0px; width: 800px; color: #4f4f4f;"> <div style="box-sizing: border-box;">$28 - $28 an hour</div> <div style="box-sizing: border-box;">In our dedication to salary transparency, we provide a compensation range for each role and the final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our hiring team will provide more information about the compensation package for this position during the interview process. </div> <div style="box-sizing: border-box;"> </div> <div style="box-sizing: border-box;"><em style="box-sizing: border-box;">Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.</em></div> <div style="box-sizing: border-box;"> </div> </div> </div> <div style="box-sizing: border-box; display: flex; flex-wrap: wrap; margin-left: -8px; margin-right: -8px; margin-top: 16px; color: #000000; font-family: Meta, sans-serif; font-size: 16px; white-space: normal; background-color: #f6f6f6;" data-qa="closing-description"> <div style="box-sizing: border-box; min-height: 1px; padding-left: 8px; padding-right: 8px; flex: 1 1 0%; min-width: 0px; width: 800px; color: #4f4f4f;"> <div style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder; font-size: 18px;">WHAT YOU SHOULD KNOW ABOUT US: </strong></div> <div style="box-sizing: border-box;">• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers</div> <div style="box-sizing: border-box;">• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses</div> <div style="box-sizing: border-box;">• We openly accept others as they are and build strong partnerships based on trust</div> <div style="box-sizing: border-box;">• Teamwork and collaboration is key to help our colleagues and customers solve their challenges</div> <div style="box-sizing: border-box;">• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! </div> <div style="box-sizing: border-box;"> </div> <div style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder; font-size: 18px;">LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: </strong></div> <div style="box-sizing: border-box;">• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. </div> <div style="box-sizing: border-box;"> </div> <div style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder; font-size: 18px;">A GLOBAL COMPANY WITH A LOCAL PRESENCE:</strong></div> <div style="box-sizing: border-box;"> • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. </div> <div style="box-sizing: border-box;">• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. </div> <div style="box-sizing: border-box;">• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. </div> <div style="box-sizing: border-box;">• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.</div> <div style="box-sizing: border-box;"> </div> <div style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder; font-size: 18px;">RELAX, WE'VE GOT YOU COVERED: </strong></div> <div style="box-sizing: border-box;">• Employees can expect a robust benefits package, including health and dental and 401k with company match</div> <div style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder; font-size: 18px;">AND BEYOND...</strong></div> <div style="box-sizing: border-box;">• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays</div> <div style="box-sizing: border-box;">• Up to 4 weeks paid bonding leave</div> <div style="box-sizing: border-box;">• Tuition reimbursement</div> <div style="box-sizing: border-box;">• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!</div> <div style="box-sizing: border-box;">• 24/7 access to virtual medical care with Teladoc</div> <div style="box-sizing: border-box;">• Quarterly awards based on peer nominations</div> <div style="box-sizing: border-box;">• Regional discounts and perks</div> <div style="box-sizing: border-box;">• Opportunities to participate in charitable events and give back to the community </div> <div style="box-sizing: border-box;"> </div> <div style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder; font-size: 18px;">GROW WITH US: </strong></div> <div style="box-sizing: border-box;">• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth</div> <div style="box-sizing: border-box;">• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!</div> <div style="box-sizing: border-box;">• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year </div> <div style="box-sizing: border-box;"> </div> <div style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder; font-size: 18px;">JOIN OUR WINNING TEAM! </strong></div> <div style="box-sizing: border-box;">• 10 Time winner of Best Place to Work in New Jersey by NJBiz!</div> <div style="box-sizing: border-box;">• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine</div> <div style="box-sizing: border-box;">• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) </div> <div style="box-sizing: border-box;"> </div> <div style="box-sizing: border-box;"><em style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder;">We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: </strong>Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!</em></div> </div> </div> <div style="box-sizing: border-box; display: flex; flex-wrap: wrap; margin-left: -8px; margin-right: -8px; font-size: 14px; line-height: 21px; margin-top: 16px; color: #000000; font-family: Meta, sans-serif; white-space: normal; background-color: #f6f6f6;" data-qa="ai-disclaimer"> <div style="box-sizing: border-box; min-height: 1px; padding-left: 8px; padding-right: 8px; flex: 1 1 0%; min-width: 0px; width: 800px; color: #4f4f4f; font-style: italic;">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div> </div><p style="margin-top: 0px; margin-bottom: 0px;"><strong>A GLOBAL COMPANY WITH A LOCAL PRESENCE:<br> </strong></p> <p style="margin-top: 0px; margin-bottom: 0px;"> • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. </p> <p style="margin-top: 0px; margin-bottom: 0px;">• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. </p> <p style="margin-top: 0px; margin-bottom: 0px;">• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.</p> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><br>LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: <br> </strong></p> <p style="margin-top: 0px; margin-bottom: 0px;">• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey</p> <p style="margin-top: 0px; margin-bottom: 0px;">• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it</p> <p style="margin-top: 0px; margin-bottom: 0px;">• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze.</p> <p style="margin-top: 0px; margin-bottom: 0px;">• We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match</p> <p style="margin-top: 0px; margin-bottom: 0px;">• <strong>WORKING REMOTE?</strong> Great! Our teams are well versed at working collaboratively in a fully virtual environment. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. </p> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><br>RELAX, WE'VE GOT YOU COVERED: <br> </strong></p> <p style="margin-top: 0px; margin-bottom: 0px;">• Employees can expect a robust benefits package, including health and dental and 401k with company match</p> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><br>AND BEYOND...<br> </strong></p> <p style="margin-top: 0px; margin-bottom: 0px;">• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays</p> <p style="margin-top: 0px; margin-bottom: 0px;">• Tuition reimbursement</p> <p style="margin-top: 0px; margin-bottom: 0px;">• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!</p> <p style="margin-top: 0px; margin-bottom: 0px;">• 24/7 access to virtual medical care with Teladoc</p> <p style="margin-top: 0px; margin-bottom: 0px;">• Quarterly awards based on peer nominations</p> <p style="margin-top: 0px; margin-bottom: 0px;">• Regional discounts and perks</p> <p style="margin-top: 0px; margin-bottom: 0px;">• Opportunities to participate in charitable events and give back to the community </p> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><br>GROW WITH US: <br> </strong></p> <p style="margin-top: 0px; margin-bottom: 0px;">• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth</p> <p style="margin-top: 0px; margin-bottom: 0px;">• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!</p> <p style="margin-top: 0px; margin-bottom: 0px;">• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year </p> <p style="margin-top: 0px; margin-bottom: 0px;"><strong><br>JOIN OUR WINNING TEAM! <br> </strong></p> <p style="margin-top: 0px; margin-bottom: 0px;">• 10 Time winner of Best Place to Work in New Jersey by NJBiz !</p> <p style="margin-top: 0px; margin-bottom: 0px;">• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine</p> <p style="margin-top: 0px; margin-bottom: 0px;">• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) </p> <p style="margin-top: 0px; margin-bottom: 0px;"><em> </em></p> <p style="margin-top: 0px; margin-bottom: 0px;"><strong>We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: </strong><em>Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!</em></p> <p style="margin-top: 0px; margin-bottom: 0px;"><em> </em></p> <p style="margin-top: 0px; margin-bottom: 0px;"><em>WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.</em></p> <!--_dfFormat_=html-->
