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Medical Assistant

May 27, 2026

Medical Assistant The Medical Assistant provides virtual clinical and administrative support for evolvedMD’s psychiatric med management program. This role is critical in ensuring patients receive timely, coordinated care by managing virtual triage, prior authorizations, prescription coordination, and appointment scheduling. Working closely with Psychiatric Consultants, and Clinical Operations team, the Medical Assistant enables providers to focus on delivering high-quality psychiatric care by handling essential non-clinical workflows. This is a fast-paced, execution-focused role ideal for a detail-oriented, proactive individual who thrives in a fully remote environment. Location This is a remote position based in Arizona. Compensation <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hourly rate $18 - $22.50 per hour (DOE)</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">$1,200annual technology allowance</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401(k) company match up to 3%</li> </ul> Key Responsibilities Virtual Triage & Patient Support <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Serve as a primary point of contact for patient calls and portal messages.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide virtual support for patient questions, appointment needs, and general patient follow-up.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collect and route lab results, outside records, and other patient information for provider review.</li> </ul> Prior Authorization & Insurance Coordination <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Submit and track prior authorizations for psychiatric medications.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Verify insurance eligibility and help resolve medication coverage issues with payers, pharmacies, and internal teams.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Prepare patients for virtual visits by confirming demographic and insurance information needed.</li> </ul> Prescription & Medication Coordination <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support prescription refill requests and prepare items for provider review.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Coordinate with pharmacies on medication questions, clarifications, and follow-up needs.</li> </ul> Scheduling & Patient Coordination <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Schedule new and follow-up appointments and help maintain provider calendars.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage appointment reminders, cancellations, reschedules, and follow-up communication.</li> </ul> Documentation & Administrative Support <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain accurate documentation in the electronic health record and related systems.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Track outstanding tasks, manage work queues, and organize inbound documents.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Follow established workflows, escalation pathways, and confidentiality standards.</li> </ul> Competencies <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Clinical Acumen: Demonstrates a strong understanding of basic medical terminology, psychiatric medication workflows, and common ambulatory support processes in order to accurately triage patient needs, escalate clinical concerns appropriately, and support safe, timely care coordination.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Operational Discipline: Maintains accuracy, organization, and follow-through across high-volume administrative workflows, including prior authorizations, refill coordination, scheduling, and documentation, while consistently meeting deadlines and maintaining compliance with internal procedures.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Patient-Centered Communication: Communicates clearly, professionally, and empathetically with patients, caregivers, providers, pharmacies, and payers, helping patients feel supported while ensuring information is conveyed accurately and efficiently in a virtual environment.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaboration: Works effectively across interdisciplinary teams, partnering closely with care teams to keep patient care workflows moving smoothly and resolve issues quickly.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Initiative & Adaptability: Takes ownership of assigned tasks, anticipates needs, and adapts quickly to changing priorities, provider preferences, and patient volume in a fast-paced remote setting with a high degree of accountability and independence.</li> </ul> Qualifications <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Current Medical Assistant certification required.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Training, education or experience in behavioral health, psychiatric services, or ambulatory care is a plus.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">1–3 years of experience as a medical assistant.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with EHR systems, clinical workflows, and integrated care models a plus.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong attention to detail, sound judgment, and the ability to manage multiple priorities are essential.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable with virtual patient platforms, utilizing telephone, text, messaging, and video visit software</li> </ul><div class="content-conclusion">About Us At evolvedMD, we are leading the integration of behavioral health services in modern primary care. How? We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America’s largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team. evolvedMD is committed to meeting patients where they are most comfortable: whether that is in person and on site at your practice location or virtual. We offer early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes. To find out more about what it’s like to work at evolvedMD, visit our <a href="https://www.evolvedmd.com/resources">Resources and News page</a> at <a href="https://www.evolvedmd.com/resources?hsLang=en">https://www.evolvedmd.com/resources</a> where you can learn about our culture, leaders, innovations, and impact in the community.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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