About the position We are seeking a detail-oriented and experienced Medical Billing Specialist to develop and manage a scalable framework of workflow, process and tactics that support the medical billing lifecycle and financial reporting. The ideal candidate will have a strong background in revenue cycle management workflow and operational tactics in a healthcare setting, with a focus on maintaining efficient billing processes. This role is crucial for managing customer accounts, billing coding, and ensuring timely payor remittances, all while providing exceptional service to our clients. This role will assist with prior authorizations as needed. This role oversees revenue cycle management (RCM) processes, including prior authorizations, claim submission, payment processing, and collections. Additionally, implements and supports specific client RCM services defining standardized and best practice workflows and tactics that ensure accuracy and maximize payor remittances and client cashflow. Responsibilities • Leads the development of standardized RCM workflow, policies and procedures that enable a scalable RCM service solution to multiple clients. • Routinely engages with clients to manage RCM actions, needs, and business results as the key business partner. • Assists in tracking and resolving claim rejections for various clients of different size and medical disciplines. • Facilitates communication between health care providers and insurance companies as it relates to medical claim submissions, rejections and payouts, and other needs as defined. • Provide proactive, timely, and comprehensive updates to clients on current status of claim submissions. • Identifies operational system enhancement opportunities to automate and scale RCM services. • Works with operations leadership and product management to prioritize as appropriate. • Assist with maintaining department documentation and education tools. • Serve as a professional and courteous face of Verity Solutions through phone, email, webinar or in-person interactions. • Supports and promotes the Fusebox and Verity Solutions values through positive interactions with both internal and external stakeholders on a regular basis. • Assist with training of new team members. • Attend to other team or cross-departmental initiatives as assigned. Requirements • Certification in medical billing and coding is STRONGLY preferred. • 3+ years as a Medical Biller with strong knowledge of common medical billing practices including but not limited to modifiers and general EMR requirements. • Ability to read and identify errors in claims prior to claim submission. • Ability to read and understand common billing forms including but not limited to 837 EDI, CMS-1500, and UB04. • Advanced knowledge of HCPCs, NDC, CPT and ICD-10 codes. • Ability to have flexibility in dealing with workday emergencies and attend to critical client issues. • Demonstrate ability to maintain professional demeanor and confidentiality. • Proven ability to use critical thinking and problem-solving skills to analyze and troubleshoot problems with customer claims. • Background in Allergy and/or Immunology billing is highly preferred. • Knowledge of billing requirements for various medical fields required. • Proven display of interest in customer and colleague success through sharing of knowledge, ideas, tips and experiences. • Proven ability to communicate verbally and in written form at a high level. • Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed. • Ability to multitask and manage multiple discreet claim submissions at the same time. • Visible enthusiasm for on-going learning. • Role models a passion for working with customers, proactive problem-solving and troubleshooting, and embodying a culture to exceed expectations. Nice-to-haves • Background in Allergy and/or Immunology billing is highly preferred. Benefits • Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs. • 401(k) with company match. • Company paid life insurance. • Tuition reimbursement. • A minimum of 18 days of paid time off per year. • Paid holidays. • Annual bonus plan eligibility. Apply To this Job