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Medical Group Patient Access Manager

June 25, 2026

Job Description:The Med Grp Patient Access Manager leverages expertise to collaborate with end users, operational leadership, revenue cycle teams, and ITDS. This leader provides on-site support through rounding, assessments, training, and identifying efficiency opportunities, as well as promoting standardized workflows and recommending system optimizations. The leader supports patient access activities such as workflow documentation, denial prevention, cash collections, estimates and referral management; and serves as a subject matter expert in patient registration, scheduling, check-in/check-out, point of service collections, cash management, and authorizations. This role is pivotal in providing direct end user support for department improvement and education related to patient access and revenue cycle. Provides direct project support for new clinics, departments, and acquisitions projects.This position is for the South Market ( SLC, UT) areaEssential Functions<ul><li>Develops and implements strategies to improve the Med Grp Patient Access work culture including comprehensive training and skill development.</li><li>Works with Clinic personnel to optimize and standardize scheduling, check-in, check-out, and financial service activities within the clinic / department.</li><li>Actively participates on committees to achieve efficiencies and desired outcomes; ensure follow-up on action plans (operating processes, policies and procedures, denial prevention, revenue enhancements) and monitors success.</li><li>Monitors quality and manages workload to include patient work queue, claim edit, referral and order work queue management.</li><li>Communicates and models the values of Intermountain Health and the Medical Group through orientation, development, mentoring, performance feedback, leadership rounding and evaluation of staff.</li><li>Works with Clinic Managers to ensure functions related to front end activities are operating in optimal performance.</li><li>Works with Clinic Managers to plan and implement strategies relative to front end activities.</li><li>Maintains liaison with medical and other professional and departmental staff in administering policies and procedures regarding revenue cycle activities, patient access and flow.</li><li>Resolves issues relating to patient access (clinic) services and processes.</li><li>Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures</li></ul>Skills<ul><li>Revenue Cycle Management (RCM)</li><li>Patient Registration</li><li>Scheduling</li><li>Referral Management</li><li>Authorizations</li><li>Patient Care Coordination</li><li>Medical Billing Systems</li><li>System Optimization</li><li>Training and Education</li><li>Collaboration</li></ul>QualificationsRequired<ul><li>Demonstrated experience in a revenue cycle or patient access role.</li><li>Demonstrates ability to train and develop others.</li><li>Ability to travel and round monthly within assigned clinics.</li><li>Demonstrates strong knowledge of the Patient Access function within a revenue cycle.</li></ul>Preferred Qualifications <ul><li>Three (3) years of work-related experience in Patient Access and revenue cycle operations</li><li>Associate’s degree in healthcare administration or related field from an accredited institution. Education is verified. </li><li>Demonstrates strong knowledge of the EPIC system. </li><li>Patient Access Certifications</li></ul>Physical Requirements<ul><li>Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.</li><li>Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.</li><li>Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.</li><li>May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.</li><li>For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.</li></ul>Physical Requirements<ul><li>Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.</li><li>Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.</li><li>Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.</li><li>May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.</li><li>For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.</li><li>We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Washington.</li></ul>Location:Key Bank TowerWork City:Salt Lake CityWork State:UtahScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $29.15 - $44.98We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package <a href="" target="_blank" rel="noopener noreferrer">here</a>.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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