Member Contact Specialist I

About the position

You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia. Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over \$3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as “work hard, play hard.” There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come see the Advia life! Excited to hear more…here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advia’s Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here!

Responsibilities

  • Answer member’s questions
  • Service their accounts
  • Recommend products and services that will best fit their financial needs
  • Receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from)
  • Creating an exceptional experience

Requirements

  • A willingness to learn and desire to be coached.
  • Strong communication skills.
  • Ability to ask questions for clarification.
  • Patience.
  • Customer service experience is strongly preferred, but we can teach this too!
  • A team centered mentality.
  • A passion for helping people.

Benefits

  • Medical, dental, and vision insurance to keep you and your family healthy.
  • 401(k) with company match, life insurance, and disability coverage.
  • Generous paid time off (PTO), paid holidays, and paid parental leave.
  • Learning and development programs, plus tuition reimbursement to support your career journey.
  • Free Telemedicine
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Paid Community Action Volunteer Hours
  • Parental Leave and Tuition Reimbursement are available after one year of service
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Common Interview Questions And Answers

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