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Member Intake Specialist
<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:8pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">About the Role</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:0pt="" 0px;padding:0px;"=""><br><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">The Member Access Specialist plays a critical role in connecting people to life-changing addiction and mental health care at Eleanor Health. This role sits at the intersection of healthcare access, patient advocacy, and consultative sales.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:0pt="" 0px;padding:0px;"=""><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Member Access Specialists are often the </span><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">first human connection</strong></b><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> a prospective member has with Eleanor Health. You will guide individuals and families through moments of uncertainty, help them understand their care options, and confidently advocate for Eleanor Health’s care model when it is the right fit.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:0pt="" 0px;padding:0px;"=""><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">This is not a traditional call center or passive customer service role. Success requires urgency, empathy, follow-through, and a strong comfort with goals, metrics, and outcomes. You will work in a fast-paced, technology-enabled environment where your efforts directly impact access to care, enrollment, and recovery outcomes.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:0pt="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:0pt="" 0px;padding:0px;"=""><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">We anticipate the start date for this role to be in August.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:8pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">What You'll Do</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Serve as the first point of contact for prospective members via inbound phone calls, web form submissions, and online scheduling workflows</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Proactively outreach to prospective members who:</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;list-style:none;letter-spacing:0.25px;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Start but do not complete online scheduling</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Submit web forms requesting information</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">No-show to their first appointment and need re-engagement</span></li></ul></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Confidently educate prospective members on Eleanor Health’s whole-person care model, including what we do </span><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">and</em></i><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> what we don’t offer, while positioning Eleanor as a strong option for people seeking support with substance use</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Use a consultative, sales-oriented approach to:</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;list-style:none;letter-spacing:0.25px;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Understand a prospective member’s needs, motivations, and barriers</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Address concerns and hesitations</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Clearly articulate the value of Eleanor Health’s approach to care</span></li></ul></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Maintain ownership of leads by creating follow-up tasks, documenting next steps, and ensuring no prospective member “falls through the cracks”</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Manage inbound referrals from external providers and community partners, including proactively outreaching to confirm receipt of referrals, provide status updates when appropriate, and request additional or updated contact information to ensure timely connection to care</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Meet or exceed individual and team performance metrics, including:</span></li><li style="margin:3px 0px;font-size:10pt;line-height:1.6;list-style:none;letter-spacing:0.25px;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Answer rate & speed to answer</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Quality score</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Conversion to scheduled and completed first appointments</span></li></ul></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Accurately document all interactions in CRM (Salesforce) and EMR (Athena)</span></li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">Collaborate closely with clinical and operations teams to ensure a seamless member experience</span></li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Continuously improve your approach by incorporating feedback, coaching, and performance data</span><br><br></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:8pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Who You Are</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">You have experience in healthcare, ideally in patient access, care coordination, community outreach, admissions, intake, or member engagement</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">You bring a </span><b><strong style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">sales mindset</strong></b><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;"> — you are persuasive, confident, and motivated by outcomes, while remaining deeply empathetic and ethical</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">You are comfortable working in a </span><b><strong style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">metrics-driven environment</strong></b><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;"> and understand that data is a tool for improvement, not pressure</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">You have a “fire in the belly” for expanding access to high-quality, stigma-free addiction and mental health care</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">You take ownership — if someone says “I’ll call back,” you create a follow-up plan rather than closing the loop</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">You move quickly, manage multiple leads at once, and thrive in a fast-paced environment</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">You are tech-savvy and comfortable working across CRM systems, scheduling tools, and communication platforms</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">You adapt easily to change and are energized by building new processes rather than relying on rigid scripts</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">You communicate with clarity, warmth, and professionalism — even in emotionally complex or high-stakes conversations</span><br><br></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt="" 0px;padding:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;">Compensation & Benefits</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt="" 0px;padding:0px;"=""><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">The total target compensation range for this position is $22-23 an hour. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt="" 0px;padding:0px;"=""><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Eleanor Health offers a generous benefits package to full-time employees, which includes:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Generous Paid Time Off (prorated for new employees)</strong></b><i><b><strong style="color:rgb(0,0,0);font-size:10pt;font-style:italic;white-space:pre-wrap;"> - </strong></b></i><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">unplug, relax, and recharge! </em></i></li><li style="margin:0px;font-size:11pt;line-height:1.38;list-style:none;letter-spacing:0.25px;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">12 Vacation days</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">12 Wellness (Sick) days</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">3 Floating holidays</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">9 Company-observed holidays</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Jury Duty, Voting Leave, and other forms of paid time off may be available</em></i></li></ul></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Eleanor-paid medical and dental insurance plans, with affordable vision coverage -</strong></b><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> </span><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">We are a health first company, and we strive to make our plans affordable and accessible.</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">401(k) plan with 3% match - </strong></b><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Short-term disability -</strong></b><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> We understand that things happen, we want you to feel comfortable to take time to get better.</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Long Term Disability</strong></b><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> - Picks up where Short Term Disability leaves off (employee paid).</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Life Insurance</strong></b><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> - Both Eleanor and employee-paid options are available.</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Family Medical Leave -</strong></b><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> </span><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.</em></i></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Wellness Perks & Benefits -</strong></b><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> </span><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates</em></i></li><li style="margin:0px;font-size:11pt;line-height:1.38;list-style:none;letter-spacing:0.25px;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Mindfulness App Reimbursement</span></li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:10pt;line-height:1.6;letter-spacing:0.25px;"><span style="white-space:pre-wrap;">EAP with eight face-to-face sessions</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:10pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Virtual health and wellness visits covered by our medical plan. </span></li></ul></li></ul>