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Member Support Representative - Part Time

May 28, 2026

About us: Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group. Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food. About the role: As a Member Support Representative, you will be responsible for providing live support for incoming calls directly from our members as they seek support with understanding our services, their eligibility, and their benefits. You will assist these members with registration, with scheduling, rescheduling, and canceling appointments, with accessing the Foodsmart and affiliate platforms, and with understanding the status of their food benefits and how to access them. As part of our team you will demonstrate a sense of urgency toward finding resolutions and a strong sense of personal accountability around handling sensitive and protected information. This is a part-time position requiring approximately 30 hours per week. This position will offer time off and is not eligible for health insurance benefits. You will:<ul> <li>Empathetically and patiently interact with members as you take live inbound calls.</li> <li>Document interactions and ongoing resolutions to ensure seamless follow-up.</li> <li>Ensure member records are accurate and complete.</li> <li>Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls</li> <li>Field questions about the purpose and importance of telenutrition.</li> <li>Match our members with the right dietitian and find appointment times that fit into their lives.</li> <li>Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.</li> <li>Work with internal groups and external partners to address questions relating to food delivery and ordering groceries.</li> <li>Maintain a high level of personal accountability when handling sensitive and protected information.</li> <li>Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.</li> </ul> You are:<ul> <li>A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit the situation.</li> <li>Able to manage multiple ongoing tasks without missing deadlines or cutoffs.</li> <li>Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided.</li> <li>Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls.</li> <li>Experienced in solving complex problems that require critical thinking and resource navigation.</li> <li>Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed.</li> <li>Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards.</li> <li>Goal oriented and able to push yourself to meet both metric and quality goals.</li> <li>Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity. </li> </ul> You have:<ul> <li>Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.</li> <li>Experience working in a support role, either in person or on live calls.</li> <li>The ability to communicate complex information concisely in writing. </li> <li>Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA. </li> <li>A completely private, secure, and quiet workspace.</li> <li>Flexible availability, with a preference for availability 11:30am- 8:00 PM PST.</li> </ul> <div>$22.60 - $22.60 an hour</div><div>Role: Member Support Representative - Part Time</div> <div>Location: Remote, USA</div> <div>Compensation: $22.60 per hour (up to 30 hours per week) + $4k annual commission plan ($1k/quarter)</div> <div> </div> <div>Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.</div> About our benefits and perks: ✅ Remote-First Company ✅ Time off ✅ Flexible & remote location ✅ Engaging, collaborative team Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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