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National Account Manager

June 9, 2026

At ALS, we encourage you to dream big.When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. National Account Manager As National Account Manager, you will be the senior commercial lead for ALS across the UK & Ireland, acting as the primary escalation point and strategic contact for key clients across Environmental Water & Land services, with a strong emphasis on water hygiene, Legionella and microbiology testing. You will be responsible for protecting and growing existing high-value accounts, while also driving business development across both new and existing clients. This includes increasing testing volumes, expanding service scope across water and environmental analysis, and identifying new opportunities - particularly within water hygiene and Legionella markets - in line with ALS revenue, EBIT and ROS targets.Location: Remote (Coventry as main operational site)Hours Per Week: 37 Days per Week: Monday to Friday Basis: Full Time and Permanent Hiring Manager: Sarah Middleton Closing Date: Monday 22nd June 2026The Day to Day<ul><li>Lead key client relationships across, building strong multi-level stakeholder networks.</li><li>Act as the senior escalation point for commercially/operationally significant issues, ensuring timely resolution.</li><li>Run regular client meetings and service reviews to protect performance and uncover opportunities.</li><li>Deliver structured key account plans, focused on retention, growth and profitability (ROS).</li><li>Identify and execute organic growth opportunities within existing accounts (expanded scope, increased share of spend, deeper partnerships).</li><li>Lead tenders/bids and complex commercial opportunities, ensuring high-quality submissions.</li><li>Own pricing for new opportunities and major projects, aligned to EBIT/ROS targets.</li><li>Maintain oversight of contract costs and performance.</li><li>Represent ALS externally and stay current on relevant regulations, market trends and testing innovations.</li><li>Partner with sales, commercial and operational teams to grow ALS Environmental’s Water & Land business.</li></ul>The EssentialsWe’re looking for a confident communicator and senior relationship builder with strong commercial discipline. You’ll be comfortable operating at all levels from technical discussions through to commercial negotiation and escalation management.You will also bring:<ul><li>Proven experience in senior account management / key account management / national account management within a technical B2B environment (ideally environmental testing, water hygiene services, analytical services or closely related sectors).</li><li>A background in microbiology testing in a client facing role would be beneficial.</li><li>A track record of protecting and growing high-value accounts through structured account planning and stakeholder management.</li><li>Strong commercial acumen, including pricing, tendering, margin/ROS focus and contract performance management.</li><li>Experience leading cross-functional account activity with sales, commercial and operational teams.</li><li>Strong written and verbal communication skills, with the credibility to engage senior client stakeholders.</li><li>A proactive, resilient and collaborative approach, with strong ownership and follow-through.</li></ul>Our Benefits Include:<ul><li>Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)</li><li>Ability to Buy annual leave.</li><li>Enhanced Company Sick Pay Scheme</li><li>Salary Progression Scheme based on technical and behavioural competencies.</li><li>‘Celebrating Success’ Recognition Awards</li><li>Perkbox membership providing access to discount vouchers and wellness hub.</li><li>Learning/study support</li><li>Group Personal Pension Plan</li><li>Car Parking on-site</li></ul>Working at ALSThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.Everyone MattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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