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National Expansion Program Manager I

May 27, 2026

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a National Expansion Program Manager I for our National Expansion team. This is a remote role with some domestic travel required for launch purposes. Department & Position Overview: <span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{" objectid":"d52ca720-df53-44f6-b678-edb7f6926cb8|179","classid":1073872969,"properties":[469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"default="" paragraph="" font"]}"="">This position will play a critical role in ensuring the success of our projects by providing direct oversight and hands-on involvement in the three core phases of a standard launch: Research, Launch, and Implementation.  <span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{" objectid":"d52ca720-df53-44f6-b678-edb7f6926cb8|180","classid":1073872969,"properties":[469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"default="" paragraph="" font"]}"="">  This role will work closely with team members and other stakeholders to achieve project objectives of moderate scope with a high level of precision and attention to detail. Being proactive to understand milestones leading up to the launch state. Receives general instructions on routine work.     This role is expected to work on projects that are related to launching a state, such as (but not limited to) performing market research into the viability of a product, helping make states more efficient or help improve the systems that allow FreedomCare to grow rapidly and efficiently.  Every Day You Will: <span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{" objectid":"d52ca720-df53-44f6-b678-edb7f6926cb8|179","classid":1073872969,"properties":[469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"default="" paragraph="" font"]}"="">Research: <span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{" objectid":"d52ca720-df53-44f6-b678-edb7f6926cb8|180","classid":1073872969,"properties":[469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"default="" paragraph="" font"]}"="">  <ul> <li>Conduct research to find information and data needed to launch a new state within a specific timeline.    </li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="2" data-aria-level="1">Correctly identify all follow-up questions required based on the information discovered.  </li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="3" data-aria-level="1">Document findings in a clear, unambiguous manner, supported by proper documentation.  </li> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="4" data-aria-level="1">Foster connections to acquire essential information.  </li> </ul> Launch:   <ul> <li>Execute steps from the launch checklist, fully understanding each step. Notably the launch checklist includes:   <ul> <li>Defining all business processes within a state consistent with all regulatory and business requirements.   </li> </ul> </li> <li>Determine and manage the development of all tools and resources needed for the state to operate including, but not limited to, software, hardware, documentation and personnel.   </li> <li>Maintain a keen eye on timing, deadlines, and the status of each objective.   </li> <li>Overcommunicate and update stakeholders effectively.   </li> <li>Consistently find efficient ways to accomplish goals while minimizing issues.   </li> <li>Update team templates intelligently.   </li> <li>Solid working knowledge to launch a state.  </li> </ul> Implementation: <span data-ccp-charstyle="scxw126376632" data-ccp-charstyle-defn="{" objectid":"d52ca720-df53-44f6-b678-edb7f6926cb8|181","classid":1073872969,"properties":[469775450,"scxw126376632",201340122,"1",134233614,"true",469778129,"scxw126376632",335572020,"1",469778324,"default="" paragraph="" font"]}"="">  <ul> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="12" data-aria-level="1">Carefully monitor post launch status of a state ensuring systems, processes, and staff are functioning optimally.   </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="13" data-aria-level="1">Manage and train new employees in the post-launch period in conjunction with Operations Manager (OM)/General Manager (GM) </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="14" data-aria-level="1">Assist the OM/GM as a project manager in post-launch activities.   </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="15" data-aria-level="1">Provide exceptional change management by creating a positive environment and real support for staff.   </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="16" data-aria-level="1">Facilitate technical support during the post-launch period.   </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="17" data-aria-level="1">Facilitate root cause analysis of problems and propose effective solutions.   </li> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-aria-posinset="18" data-aria-level="1">Define the necessary tickets for smooth project operation</li> </ul> Ideal Candidate Will Possess: <ul> <li><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{" objectid":"d52ca720-df53-44f6-b678-edb7f6926cb8|179","classid":1073872969,"properties":[469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"default="" paragraph="" font"]}"="">Strong documentation skills, documenting:<span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{" objectid":"d52ca720-df53-44f6-b678-edb7f6926cb8|180","classid":1073872969,"properties":[469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"default="" paragraph="" font"]}"="">  <ul> <li>Business processes and how they tie to software and theory  </li> <li>Findings from research  </li> <li>Presentations  </li> <li>Summaries  </li> <li>Reports  </li> </ul> </li> <li>Software experience includes:  <ul> <li>Microsoft Office  </li> <li>Adobe Acrobat  </li> <li>Jira  </li> <li>Miro  </li> </ul> </li> <li>Strong PM Skills  <ul> <li>Craft a plan to achieve an objective  </li> <li>With specific milestones, blockers and stakeholder identified  </li> <li>Achieve the objective within set parameters satisfying all stakeholders while demonstrating exemplary communication skills.  </li> <li>Effectively track and constantly re-evaluate the plan consistent with Agile methodology.  </li> </ul> </li> <li>Actively learns and successfully acquires technical knowledge related to FC systems. Gradually mastering this area of knowledge.   </li> <li>Actively learns and successfully acquires an in-depth understanding of FC business processes. Gradually mastering this area of knowledge.   </li> <li>Excellent presentation and communication skills.   </li> <li>Team player with strong interpersonal skills.   </li> <li>Ability to prioritize business needs effectively.  </li> <li>Salesforce Admin Experience  </li> <li>5 years of relevant experience in a similar position is preferred.  </li> <li>Must be willing to travel up to once per month for events or launches</li> </ul> Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV<div class="content-pay-transparency"><div class="pay-input"><div class="description">At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $68,000 and $78,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.</div><div class="title">Compensation Range</div><div class="pay-range">$68,000—$78,000 USD</div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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