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Network Operations Center (NOC) Operator

June 16, 2026

Position OverviewThis position functions as a Network Operations Center (NOC) operator, providing 24/7 monitoring and operational response for enterprise systems, job scheduling platforms, and data center infrastructure. This role ensures the continuity of mission-critical production workloads by overseeing automated schedules, managing job exceptions (job aborts, restarts, force completions, and/or cancellations), and maintaining rigorous job documentation. Job Description As a key member of the integrated monitoring team, this position interfaces with campus constituents and technical staff to monitor, troubleshoot, and report on the health of the Data Center and the Enterprise Network. This position is essential to incident management, emergency communications, and disaster recovery operations.Job Description50% - Enterprise Job Scheduling Management: <ul><li>Automation Operations & Development: Develops, maintains and implements automation workflows and scripts to streamline university processes.</li><li>Schedule Management & Integrity: Maintains accurate production schedules and proactively communicates deadlines and status updates to appropriate departments.</li><li>Workflow Coordination: Monitors and supports automated data workflows between internal university systems and external vendors. </li><li>Troubleshooting & Process Optimization: Diagnose and resolve scheduling errors and job failures. Identify redundant manual tasks and transition them into automated solutions.</li><li>Incident Follow-Up & Resolution: Performs follow-up on job scheduler-related incidents and assists with the resolution, collaborating with both internal & external customers.</li><li>Reporting & Documentation: Creates reports using various job scheduler tools for internal use as well as for customer requests and leadership.</li><li>Continuous Improvement: Collaborate with team members to design and enhance scripts to improve various processes, minimize manual interventions, and increase productivity. </li></ul>45% - Data Center Operations Management: <ul><li>Monitoring & Event Response: Monitor and respond to data center environmental, mechanical, security, network, and server monitoring systems, assuring the health of KU's Data Center and Enterprise Network.</li><li>Operational Documentation: Regularly review, maintain, and update existing Data Center Operations documentation, processes, and procedures to ensure they align with industry best practices. </li><li>Incident Management & Escalation: Troubleshoot operational incidents as they occur, apply structured problem-solving techniques, escalating as necessary, coordinating with other IT teams as needed.</li><li>Disaster Recovery Support: Participate in disaster recovery planning, testing, exercises, and execution.</li><li>Service Alert/Major Incident Management: Serve as the Service Alert/Major Incident Manager during incidents, following documented incident and communication processes.</li><li>Professional Development: Stay current with the industry trends and advancements with job scheduling, DC operations, and IT security. </li></ul>5% - Other duties as assigned: <ul><li>Perform additional duties as assigned. </li></ul>Position Requirements This position is required, on a rotating basis, to be on standby status.Required Qualifications High School Diploma or GED and two (2) years of relevant experience. <ul><li>Two (2) years of experience in monitoring in an enterprise atmosphere.</li><li>Two (2) years of customer service experience.</li><li>Demonstrated strong written communication skills, as evidenced in application materials. </li></ul>Preferred QualificationsSpecific experience with Automic job scheduler as evidenced in application materials. <ul><li>Two (2) years of experience with job scheduling tools or workload automation systems.</li><li>Two (2) years of experience with PGP file-level encryption/decryption, SSL server certificate management.</li><li>One (1) year of professional experience with Linux or Windows server operations.</li><li>One (1) year of experience with data center environmental, power, or mechanical systems monitoring.</li><li>One (1) year of scripting experience using languages such as Perl, Bash, or similar.</li><li>Professional Data Center Operations experience as evidenced by application materials. </li></ul>Additional Candidate InstructionsIn addition to the online application, the following documents are required to be considered for this position:A cover letter addressing how required and preferred qualifications are met. <ul><li>Resume or curriculum vitae.</li><li>Contact information for three (3) professional references. </li></ul>Incomplete applications will not be considered. Application review begins Monday, 6/29/2026, and will continue until a qualified pool of applicants is identified.Contact Information to ApplicantsNancy Baker nbaker@ku.eduAdvertised Salary Range$49,000 - $54,000Application Review BeginsMonday June 29, 2026Anticipated Start DateMonday July 20, 2026Apply to Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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