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Onboarding Coordinator Lead

May 29, 2026

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.Job DetailsThe Onboarding Coordinator Lead leverages their expertise in guiding people and onboarding processes to ensure exceptional service delivery and adherence to organizational standards. This role focuses on conducting accurate performance audits, facilitating team calibrations, and providing coaching to drive continuous improvement. By serving as a subject matter expert and collaborating across teams, the Lead will maintain operational excellence, support workforce oversight, and enhance new patient referral experiences through effective communication and leadership.Responsibilities<ul><li>Conduct thorough and accurate audits of employee’s performance through remote monitoring.</li><li>Collaborate and provide consultation within and across teams to ensure that quality standards are met and working with leadership to enforce Quality program guidelines regarding failure to meet quality standards.</li><li>Ensure right amount of calibrations and audits are completed based on set standard for interaction type.</li><li>Provide input and status updates regarding Quality processes and results on a regular basis.</li><li>Effectively engage with and reassure members to deliver outstanding customer service, modeling successful behaviors, processes while providing coaching to team members.</li><li>Participates in weekly calibration sessions.</li><li>Maintain an overall positive and supportive attitude towards leaders, colleagues and key stakeholders.</li><li>Serve as a subject matter expert and responsible for leading a chat for questions for the team.</li><li>Providing weekend and evening coverage as needed to support the department.</li><li>Scheduling and connecting patients to Onboarding Specialists for medication reviews.</li><li>Working within defined parameters to identify work expectations and quality standards.</li><li>Assist in workforce oversight by monitoring Finesse and Call Queues.</li><li>Available to take all incoming calls during high call volume periods and conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.</li><li>Responsible for achieving key performance metrics as set forth by the management team.</li><li>Maintain and prepare accurate reports.</li><li>Participates in relevant trainings to stay informed of any operational changes and assist in training and shadowing.</li><li>Embody AnewHealth’s Core Values in all communications and interactions.</li><li>Other duties as assigned.</li></ul>The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education<ul><li>Associate’s degree in a related field, or equivalent experience to justify an exception.</li></ul>Experience<ul><li>Previous sales, marketing, or customer service experience.</li><li>Preferred: Previous outbound/inbound call center or scheduling experience, including cold calling.</li><li>Preferred: Experience managing leading, mentoring, and training teams of frontline employees.</li></ul>Skills & Abilities<ul><li>Must be experienced and comfortable working in a fast-paced entrepreneurial environment and agile to change and ambiguity</li><li>Must possess strong analytical skills. Excellent oral and written communication; able to present findings to different staff levels</li><li>Strong facilitation skills, including knowledge of program specific material to training and answer questions regarding products and procedures, as well as basic knowledge of adult learning needs and strategies</li><li>Experience monitoring calls for customer service quality i.e. quality concepts, terminology and objectives</li><li>Ability to provide targeted and actionable feedback; skilled in managing to metrics and objectives</li><li>Ability to self-manage time and prioritize multiple competing projects, while maintaining keen attention to detail</li><li>Solution-oriented; enterprising thinking</li><li>Bilingual (English/Spanish) a plus</li></ul>Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.Travel: Travel may be required for special organization or department events, department team meetings, or other needs as requested.This is a remote position.AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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