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Onboarding Project Manager

May 27, 2026

<div class="content-intro">What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. </div><div class="p-rich_text_section"> <div> How You'll Make an Impact: As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes. You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment. Our Onboarding Project Management Team: Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes. What You Bring to the Team: <ul> <li>Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management</li> <li>Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations</li> <li>Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle</li> <li>Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps</li> <li>Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction</li> <li>Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams</li> <li>Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success</li> </ul> What Sets You Up for Success: <ul> <li>Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken</li> <li>Minimum 4 years of experience in hotel operations or hotel management</li> <li>At least 1 year of project management experience within a SaaS or customer-facing environment</li> <li>Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization</li> <li>Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment</li> <li>Strong communication, relationship management, and customer-facing presentation skills</li> <li>Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs</li> </ul> Bonus Skills to Stand Out (Optional): <ul> <li>At least 1 year of project management experience within a hospitality SaaS environment</li> <li>Previous experience with customer implementation & onboarding at a hospitality SAAS company</li> <li>Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools</li> </ul> #LI-AM1 </div> </div><div class="content-conclusion"><h4>What to Expect - Your Journey with Us </h4> Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at <a style="color: rgb(255, 193, 7);" href="https://www.cloudbeds.com/">cloudbeds.com</a> <h4>Company <a style="color: rgb(38, 28, 10);" href="https://www.cloudbeds.com/awards/">Awards</a> to Check Out! </h4> <ul> <li>Best All-In-One Hotel Management System | HotelTechAwards (2025)</li> <li>Overall 10 Best Places to Work | HotelTechAwards (2025)</li> <li>Most Loved Workplace® Certified (2024) </li> <li>Top 10 People’s Choice(2024)</li> <li>Deloitte Technology Fast 500 (2024)</li> </ul> <h4>Discover our Benefits:</h4> <ul> <li>Remote First, Remote Always </li> <li>PTO in accordance with local labor requirements</li> <li>Monthly Wellness Fridays - enjoy an extra long weekend every month</li> <li>Full Paid Parental Leave</li> <li>Home office stipend based on country of residency</li> <li>Professional development courses in Cloudbeds University </li> <li>Access to professional development, including manager training, upskilling and knowledge transfer </li> </ul> <h4>Everyone is Welcome - A Culture of Inclusion </h4> Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at <a style="color: rgb(255, 193, 7);" href="mailto:accomodations@cloudbeds.com">accommodations@cloudbeds.com</a>. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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