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Operations Training Manager
Position: Operations Training Manager
Department: Deposit Operations
Location: Wichita, KS (On-Site)Job Type: Full-Time/Salary
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service.
At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
Key Responsibilities The Operations Training Manager is responsible for leading and evolving all training efforts across Deposit Operations, ensuring teams are equipped with the knowledge and skills needed to deliver exceptional service and operational excellence. Reporting directly to the Director of Payments and Deposit Operations, this role requires deep experience in bank operations along with a formal training background to strategically develop, implement, and maintain scalable training solutions.- Lead and continuously enhance the onboarding program for Deposit Operations associates, ensuring a consistent and effective new‑hire experience.
- Develop and maintain onboarding checklists and training plans
- Deliver training on systems, policies, procedures, and workflows
- Partner with management to refine onboarding content and structure
- Provide regular progress updates on new hires to leadership
- Design, coordinate, and facilitate engaging training programs using effective instructional tools and methodologies.
- Partner with supervisors to assess training needs and schedule sessions
- Develop and maintain training materials and instructional content
- Evaluate training effectiveness and identify opportunities for improvement
- Monitor employee performance and learning outcomes
- Support retail and commercial banker training on Deposit Operations‑related topics, including travel to locations across the organization’s footprint as needed.
- Assist in the development, documentation, and maintenance of Deposit Operations policies and procedures.
- Conduct Quality Assurance reviews for both new hires and tenured employees to ensure accuracy, consistency, and adherence to standards.
- Ensure compliance with all applicable laws, regulations, and internal policies.
- Complete required compliance training and maintain regulatory awareness
- Perform additional duties and contribute to special projects as assigned
Requirements
- Strong communication, presentation, and public speaking skills
- 3 + years of Bank Operations experience required
- Demonstrated Training experience required
- College degree preferred
- Must be proficient in MS Office (esp. PowerPoint) and e-learning software; Strong communication, presentation, and public speaking skills; Organizational and time management abilities; Critical thinking decision making. Positive attitude is a must!
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
- Health, Dental & V
