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Part time customer service representative at flipkart
Job Summary
Flipkart, one of Indias leading e-commerce platforms, is seeking motivated and customer-focused individuals to join our team as Part-Time Customer Service Representatives. This role is ideal for those who enjoy helping customers, resolving queries efficiently, and contributing to a seamless online shopping experience. You will act as the first point of contact for Flipkart customers, providing support across multiple channels, including phone, email, and chat.
As a Part-Time Customer Service Representative, you will help maintain Flipkarts reputation for exceptional service, ensuring customers receive prompt and accurate assistance while fostering long-term customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about Flipkart products, services, orders, returns, and refunds.
Troubleshoot and resolve customer complaints efficiently, escalating issues when necessary.
Maintain detailed records of customer interactions and transactions in internal systems.
Collaborate with internal teams to ensure seamless service delivery.
Continuously learn and stay updated on Flipkarts policies, procedures, and product offerings.
Contribute to achieving individual and team performance targets.
Required Skills and Qualifications
High school diploma or equivalent; higher education is a plus.
Excellent communication skills in English; proficiency in additional regional languages is an advantage.
Strong problem-solving and interpersonal skills.
Ability to remain calm and professional under pressure.
Basic computer skills and familiarity with customer service software or CRM systems.
Experience
Previous experience in customer service, retail, or e-commerce support is preferred but not mandatory.
Demonstrated experience in handling customer queries and resolving complaints is an advantage.
Working Hours
Part-time shifts with flexible scheduling options.
Ability to work during evenings, weekends, and public holidays as needed.
Shift durations typically range from 4 to 6 hours per day.
Knowledge, Skills, and Abilities
Strong customer orientation and empathy.
Ability to multitask and handle high volumes of inquiries.
Attention to detail and accuracy in information processing.
Strong organizational and time management skills.
Adaptability to changing workflows and processes.
Benefits
Competitive hourly pay.
Flexible working hours suitable for students, homemakers, or professionals seeking part-time opportunities.
Training and skill development programs.
Exposure to a fast-paced e-commerce environment and career growth opportunities.
Friendly and inclusive work culture.
Why Join Flipkart
Be part of Indias leading e-commerce platform, serving millions of customers nationwide.
Opportunity to develop customer service and communication skills while working in a dynamic environment.
Work remotely or on-site with a flexible schedule that suits your lifestyle.
Join a team that values innovation, collaboration, and continuous learning.
How to Apply
Interested candidates can apply through the official Flipkart careers portal or submit their application with a resume highlighting relevant skills and experience. Shortlisted candidates will be contacted for an interview, which may include online assessments to evaluate customer service aptitude and communication skills.
