Patient Care Coordinator

<p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span lang="EN-GB"><strong>REMOTE IN WORCESTER, MA</strong></span></span></p><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.<strong> </strong>Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.<strong> </strong>Join us to start <strong>Caring. Connecting. Growing together.</strong>   </span></p><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Cardiology</strong> has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Service Specialist to join our team. The <strong>Associate Patient Service Specialist</strong> is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. </span></p><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Schedule:</strong> This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work on any of our 8-hour shift schedules during our normal business hours of 8:00 AM and 5:00 PM. It may be necessary, given the business need, to work occasional overtime.</span></p><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">This role will provide on the job training and the hours for training will be normal business hours, Monday - Friday. This position is Remote in Worcester, MA.</span></p><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">If you are located within a commutable distance to a Reliant office that is nearest to you in <strong>MA</strong> or surrounding locations, you will have the flexibility to work remotely* as you take on some tough challenges.</span></p><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Primary Responsibilities:</strong></span></p><ul style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in="" 0px="" 12px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"="" type="disc"><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Verifies and updates demographic, insurance and other patient information </span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Confirms, collects, and posts patient co-payments and other outstanding balances </span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Addresses patient-care related telephone calls via an incoming work queue aligning with department metric</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Provides patient education regarding managed care plans and referral process</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicate with patients regarding all information related to scheduled appointments</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Performs other duties as assigned</span></li></ul><p class="MsoNormal" style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:</strong></span></p><ul style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in="" 0px="" 12px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"="" type="disc"><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Medical Plan options along with participation in a Health Spending Account or a Health Saving account</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">401(k) Savings Plan, Employee Stock Purchase Plan</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Education Reimbursement</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Employee Discounts</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Employee Assistance Program</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Employee Referral Bonus Program</span></li><li class="MsoNormal" style="line-height:1.25;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</span></li></ul><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:" open="" sans",="" "segoe="" ui",="" frutiger,="" "frutiger="" linotype",="" "dejavu="" "helvetica="" neue",="" arial,="" sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px="" 0px="" 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"=""><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</span></p><br><br><p class="MsoNormal" style="background-color:white;margin-bottom:9.0pt;mso-pagination:widow-orphan;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"=""><strong>Required Qualifications:</strong></span></span></p><ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">High School Diploma/GED </span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">1+ years of customer service experience in a clinical setting</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">1+ years of Electronic Medical Record (EMR) experience</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Ability to work full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM and 5:00 PM. It may be necessary, given the business need, to work occasional overtime</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Must live within a commutable distance to a Reliant location nearest to you in the Worcester, MA area or surrounding areas</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l0 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Must be 18 years of age OR older</span></span></li></ul><p class="MsoNormal" style="background-color:white;margin-bottom:9.0pt;mso-pagination:widow-orphan;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"=""><strong>Preferred Qualifications:</strong></span></span></p><ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo4;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Beginner level of proficiency with software applications such as Microsoft Teams, Word, Excel, Outlook, etc</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo4;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Previous call center experience</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l1 level1 lfo4;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">EPIC experience</span></span></li></ul><p class="MsoNormal" style="background-color:white;margin-bottom:9.0pt;mso-pagination:widow-orphan;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"=""><strong>Telecommuting Requirements:</strong></span></span></p><ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;mso-list:l5 level1 lfo5;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Reside within commutable distance to the nearest Reliant location to you</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l5 level1 lfo5;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Ability to keep all company sensitive documents secure (if applicable)</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l5 level1 lfo5;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Required to have a dedicated work area established that is separated from other living areas and provides information privacy</span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l5 level1 lfo5;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service</span></span></li></ul><p class="MsoNormal" style="background-color:white;margin-bottom:9.0pt;mso-pagination:widow-orphan;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"=""><strong>Soft Skills:</strong> </span></span></p><ul type="disc"><li class="MsoNormal" style="background-color:white;color:black;mso-list:l2 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Ability to work independently and maintain good judgment and accountability </span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l2 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Demonstrated ability to work well with health care providers </span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l2 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Strong organizational and time management skills </span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l2 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Ability to prioritize tasks to meet all deadlines </span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l2 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Ability to work well under pressure in a fast-paced environment </span></span></li><li class="MsoNormal" style="background-color:white;color:black;mso-list:l2 level1 lfo6;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;mso-pagination:widow-orphan;tab-stops:list .5in;vertical-align:middle;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span style="mso-fareast-font-family:" times="" new="" roman";"="">Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others </span></span></li></ul><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.</span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">    </span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="background-color:inherit;color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span class="TextRun SCXO159539418 BCX0 NormalTextRun" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:20.7px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;" data-contrast="auto" xml:lang="EN-US" lang="EN-US">Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.</span></span><span style="background-color:rgb(255,255,255);color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><span class="EOP SCXO159539418 BCX0" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:20.7px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"> </span></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">    </span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i><span style="line-height:10.7px;">At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.</span></i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">    </span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">    </span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>    </i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>    </i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:center;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>   </i></span></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><span style="color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;">#RPO #GREEN</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...