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Player Development Executive, Michigan

June 17, 2026

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.<h2>The Crown Is Yours</h2>As a Player Development Executive, you’ll play a key role in growing and strengthening our VIP player community. You’ll build meaningful relationships with high-value players, deliver exceptional service experiences, and drive customer engagement that contributes to revenue growth. Working cross-functionally with teams across the business, you’ll help shape and execute a best-in-class VIP experience while leveraging insights and data to maximize player loyalty and long-term value.<h2>What you’ll do as a Player Development Executive</h2><ul><li>Build and maintain strong relationships with VIP players by delivering personalized service and fostering long-term loyalty.</li><li>Drive customer engagement, market share, and net revenue growth through proactive outreach and relationship-building strategies.</li><li>Partner with internal teams to deliver a seamless, high-quality VIP experience across all customer interactions.</li><li>Execute VIP policies and procedures, including responsible gaming standards and regulatory requirements.</li><li>Analyze player activity and performance trends to identify opportunities that improve engagement, retention, and revenue.</li><li>Proactively recommend solutions and enhancements that elevate the player experience and strengthen customer satisfaction.</li><li>Manage escalated customer issues and collaborate with internal stakeholders to deliver timely and effective resolutions.</li></ul><h2></h2><h2>What you’ll bring</h2><ul><li>A Bachelor’s Degree in Business, Marketing, Hospitality, Communications, or a related field, or at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.</li><li>Experience building and maintaining strong customer relationships, ideally with high-value or VIP clients.</li><li>A passion for delivering exceptional customer experiences and solving complex challenges with a customer-first mindset.</li><li>Proven ability to identify opportunities, implement improvements, and contribute to operational efficiency.</li><li>Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.</li><li>Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.</li><li>Knowledge of revenue-driving strategies and experience balancing customer satisfaction with business objectives.</li><li>Ability to obtain and maintain all required State Gaming Licenses.</li></ul>#LI-AI1<h2>Join Our Team</h2>We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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