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Principal Applied AI Engineer, Finance

May 29, 2026

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.<h2>Principal Applied AI Engineer, Finance</h2>We are seeking a Principal Applied AI Engineer to lead the design and delivery of next-generation AI and predictive models that transform financial decision-making at scale. This role sits at the intersection of advanced machine learning, agentic AI, and software engineering, with a strong focus on production-grade AI systems, intelligent automation, and predictive modeling.The ideal candidate is both a strategic technical leader and hands-on builder—capable of architecting complex AI systems with a software engineering mindset, influencing organizational direction, and delivering measurable business impact. You will drive innovation in Generative AI, lead the evolution toward agentic AI systems, and establish best practices across modeling, deployment, and governance in a finance context. <h2>Key Responsibilities</h2><h3>Agentic AI & Generative Systems</h3><ul><li>Architect and lead the development of agentic AI systems that automate and augment finance workflows (e.g., forecasting, reporting, and decision support).</li><li>Design and implement multi-agent systems leveraging LLMs, tool-use frameworks, and orchestration patterns (e.g., RAG, model chaining, dynamic prompting).</li><li>Translate cutting-edge research in LLMs and agentic AI into scalable, production-ready solutions.</li><li>Establish guardrails, evaluation frameworks, and responsible AI practices to ensure safe, compliant, and reliable outputs.</li><li>Design fault-tolerant, observable agent systems with clear failure modes and recovery strategies</li></ul><h3>Predictive Modeling & Customer Behavior Forecasting</h3><ul><li>Lead the design and implementation of advanced predictive models, including time series forecasting and attrition prediction across customer segments.</li><li>Develop interpretable, production-grade models that drive retention strategies and financial planning.</li><li>Define and standardize evaluation metrics, validation frameworks, and monitoring systems for model performance and drift detection.</li><li>Translate complex predictive insights into actionable recommendations for finance and business leaders.</li></ul><h3>Software Engineering & AI System Architecture</h3><ul><li>Design and build scalable AI/ML systems with a strong emphasis on software engineering best practices (modular design, APIs, CI/CD, testing).</li><li>Lead end-to-end development from concept to production, ensuring robustness, scalability, and maintainability.</li><li>Develop and integrate AI services into internal applications and workflows, including light front-end/back-end components where needed.</li><li>Drive adoption of modern tooling (e.g., containerization, orchestration, cloud-native architectures).</li></ul><h3>Operationalization & Model Lifecycle Leadership</h3><ul><li>Establish and enforce MLOps best practices for deployment, monitoring, retraining, and governance of AI systems.</li><li>Ensure systems meet enterprise standards for security, compliance (e.g., SOX), and auditability.</li><li>Develop advanced feature engineering strategies capturing behavioral, financial, and temporal signals.</li></ul><h3>Technical Leadership & Strategy</h3><ul><li>Set technical direction for AI/ML initiatives across the finance organization.</li><li>Lead complex, cross-functional projects and mentor other data specialists.</li><li>Work alongside stakeholders across finance, IT, and product to adopt AI-driven solutions.</li><li>Contribute to long-term AI strategy, identifying opportunities to drive efficiency and innovation. </li></ul><h2>Key Qualifications</h2><ul><li>8+ years of experience in data science, software engineering, and AI engineering, with significant experience deploying production systems.</li><li>Proven track record of building production AI systems used at scale.</li><li>Deep expertise in predictive modeling, including time series forecasting and customer churn modeling.</li><li>Advanced proficiency in Python and strong experience with ML/AI frameworks and system design.</li><li>Hands-on experience with LLMs, including prompt engineering, fine-tuning, and evaluation techniques.</li><li>Strong experience with cloud platforms (preferably AWS), distributed systems, and MLOps practices.</li><li>Experience working with financial data and compliance-aware modeling.</li><li>Strong software engineering foundation, including API development, containerization (Docker/Kubernetes), and CI/CD pipelines.</li></ul>What Sets You Apart<ul><li>Expertise in building production agentic AI frameworks, including multi-agent orchestration, tool-using agents, and autonomous workflows.</li><li>Experience building RAG-based systems, vector databases, and semantic search architectures.</li><li>Demonstrated ability to lead large-scale AI initiatives and influence technical strategy.</li><li>Deep understanding of responsible AI practices, including model alignment, guardrails, and bias mitigation.</li><li>Exceptional communication skills, with the ability to translate complex technical concepts into business value.</li><li>Track record of mentoring and elevating technical teams in high-impact environments.</li></ul> Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $193,600.00 - $340,600.00Benefits:<ul><li style="text-align:left">Medical, Dental, and Vision Insurance. </li><li style="text-align:left">Telehealth coverage</li><li style="text-align:left">Flexible work schedules and work from home opportunities</li><li style="text-align:left">Development and career growth opportunities</li><li style="text-align:left">Open Time Off in addition to 10 paid holidays</li><li style="text-align:left">401(k) matching program</li><li style="text-align:left">Adoption Assistance</li><li style="text-align:left">Fertility treatments</li></ul>Click <a href="https://sway.cloud.microsoft/5WCGvGujnvx4T6JZ?ref=Link" target="_blank" rel="noopener noreferrer">here</a> to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <a href="http://www.genesys.com/" target="_blank" rel="noopener noreferrer">www.genesys.com</a>.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <a href="mailto:reasonable.accommodations@genesys.com?subject=Request%20for%20Reasonable%20Accommodation&body=Hello%2C%20%0A%0AI%20would%20like%20to%20request%20a%20reasonable%20accommodation.%20Please%20see%20the%20information%20below%3A%20%0A%20%0AFirst%20Name%20%28Required%29%3A%0A%20%0ALast%20Name%20%28Required%29%3A%0A%20%0AEmail%20Address%20%28Required%29%3A%0A%20%0APhone%2FTTY%20Number%3A%0A%20%0APreferred%20Method%20of%20Contact%3A%20%28Required%29%3A%0A%20%0ACountry%20of%20Residence%3A%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20COVID-19%3F%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20a%20firmly%20held%20religious%20belief%3F%20%28Required%29%3A%0A%20%0AIs%20your%20reasonable%20accommodation%20request%20time%20sensitive%3F%20%28Required%29%3A%0A%20%0AWhat%20specific%20reasonable%20accommodation%28s%29%20or%20modification%28s%29%20are%20you%20requesting%3F%20%28Required%29%3A%20%20%0A%0AWhat%2C%20if%20any%2C%20job%20functions%20are%20you%20having%20difficulty%20performing%3F%20%E2%80%8B%20%28Required%29%3A%0A%20%0AIf%20you%20are%20requesting%20a%20specific%20reasonable%20accommodation%2C%20how%20will%20that%20accommodation%20assist%20you%3F%20%28Required%29%3A" target="_blank" rel="noopener noreferrer">reasonable.accommodations@genesys.com</a>.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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