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Product operation manager

June 26, 2026

<a></a> Associate, Product Operations, NPS Prism Title: Associate, Product Operations Last updated: June 2025 Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. <h3 style="margin-top:19px;margin-bottom:19px;">Key Responsibilities:</h3><ul><li style="margin-left:8px;">Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance</li><li style="margin-left:8px;">Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management</li><li style="margin-left:8px;">Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices.</li><li style="margin-left:8px;">Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines</li><li style="margin-left:8px;">Analyze the data using tools like SQL, Alteryx, and Databricks.</li><li style="margin-left:8px;">Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification</li><li style="margin-left:8px;">Respond to onshore team/client questions around the data and insights</li><li style="margin-left:8px;">Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions</li><li style="margin-left:8px;">Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed</li><li style="margin-left:8px;">Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients</li></ul> <h3 style="margin-top:19px;margin-bottom:19px;">Required Qualifications, Experience & Skills </h3><ul><li style="margin-left:8px;">Education<ul style="list-style-type:circle;"><li style="margin-left:8px;">Required: Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university</li></ul></li></ul> <ul><li style="list-style-type:none;"><ul style="list-style-type:circle;"><li style="margin-left:16px;">Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research.</li></ul></li></ul> <ul><li style="margin-left:8px;">Experience<ul style="list-style-type:circle;"><li style="margin-left:8px;">2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations</li></ul></li></ul> <ul><li style="margin-left:8px;">Technical Skills <ul style="list-style-type:circle;"><li style="margin-left:8px;">Extensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimization </li><li style="margin-left:8px;">Proven experience using Alteryx for data prep, transformation, and validation at scale.</li><li style="margin-left:8px;">Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data.</li><li style="margin-left:8px;">Comfort with SQL and Python (preferred), especially for data manipulation, automation, or analytics tasks</li></ul></li></ul> <ul><li style="margin-left:8px;">Other Skills:<ul style="list-style-type:circle;"><li style="margin-left:8px;">Proactive problem-solver with a strong sense of ownership and attention to detail.</li><li style="margin-left:8px;">Experience mentoring junior team members and contributing to collaborative team culture</li><li style="margin-left:8px;">Excellent interpersonal, written, and verbal communication skills</li><li style="margin-left:8px;">Comfort working in a hybrid or remote environment with distributed teams.</li><li style="margin-left:8px;">Demonstrates resilience and adaptability in navigating change and feedback.</li><li style="margin-left:8px;">Consistently seeks feedback and iterates to improve performance and team outcomes.<a></a> Associate, Product Operations, NPS Prism Title: Associate, Product Operations Last updated: June 2025 Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. <h3 style="margin-top:19px;margin-bottom:19px;">Key Responsibilities:</h3></li><li style="margin-left:8px;">Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance</li><li style="margin-left:8px;">Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management</li><li style="margin-left:8px;">Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices.</li><li style="margin-left:8px;">Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines</li><li style="margin-left:8px;">Analyze the data using tools like SQL, Alteryx, and Databricks.</li><li style="margin-left:8px;">Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification</li><li style="margin-left:8px;">Respond to onshore team/client questions around the data and insights</li><li style="margin-left:8px;">Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions</li><li style="margin-left:8px;">Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed</li><li style="margin-left:8px;">Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients</li><li style="margin-left:8px;"> <h3 style="margin-top:19px;margin-bottom:19px;">Required Qualifications, Experience & Skills </h3></li><li style="margin-left:8px;">Education<ul style="list-style-type:circle;"><li style="margin-left:8px;">Required: Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university</li></ul></li><li style="margin-left:8px;"></li><li style="list-style-type:none;"><ul style="list-style-type:circle;"><li style="margin-left:16px;">Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research.</li></ul></li><li style="margin-left:8px;"></li><li style="margin-left:8px;">Experience<ul style="list-style-type:circle;"><li style="margin-left:8px;">2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations</li></ul></li><li style="margin-left:8px;"></li><li style="margin-left:8px;">Technical Skills <ul style="list-style-type:circle;"><li style="margin-left:8px;">Extensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimization </li><li style="margin-left:8px;">Proven experience using Alteryx for data prep, transformation, and validation at scale.</li><li style="margin-left:8px;">Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data.</li><li style="margin-left:8px;">Comfort with SQL and Python (preferred), especially for data manipulation, automation, or analytics tasks</li></ul></li><li style="margin-left:8px;"></li><li style="margin-left:8px;">Other Skills:<ul style="list-style-type:circle;"><li style="margin-left:8px;">Proactive problem-solver with a strong sense of ownership and attention to detail.</li><li style="margin-left:8px;">Experience mentoring junior team members and contributing to collaborative team culture</li><li style="margin-left:8px;">Excellent interpersonal, written, and verbal communication skills</li><li style="margin-left:8px;">Comfort working in a hybrid or remote environment with distributed teams.</li><li style="margin-left:8px;">Demonstrates resilience and adaptability in navigating change and feedback.</li><li style="margin-left:8px;">Consistently seeks feedback and iterates to improve performance and team outcomes.</li></ul></li></ul></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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