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Product Operator

May 30, 2026

<h2>About Solace</h2>Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.Read more in our Bloomberg funding announcement <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.bloomberg.com/news/articles/2026-02-10/vcs-give-solace-health-1-billion-valuation-for-patient-advocacy-tech?accessToken=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzb3VyY2UiOiJTdWJzY3JpYmVyR2lmdGVkQXJ0aWNsZSIsImlhdCI6MTc3MDczMDg4MywiZXhwIjoxNzcxMzM1NjgzLCJhcnRpY2xlSWQiOiJUQThVUzhLR0NURzEwMCIsImJjb25uZWN0SWQiOiJBRDYxODI0MTc0ODM0MTk0QTRENUZFNzkwMzNGMDJGNSJ9.TE2pFUAOQAPMUXFlzoQ7zeJvctq7cSibbZqtIwhW-2U&leadSource=uverify+wall">here</a>.<h2>About the Role</h2>Product Operators work directly with Product leadership to drive the highest-leverage initiatives across the organization. While Product Managers own their product areas and roadmaps, Product Operators own the critical work that spans multiple teams, functions, and priorities.This role sits at the intersection of product strategy, operations, execution, and organizational effectiveness. You'll partner closely with the Chief Product Officer and leaders across Product, Engineering, Design, Operations, Clinical, and Growth to identify opportunities, create alignment, and ensure our most important initiatives move forward.We're looking for someone early in their career but operating at an exceptional level. The strongest candidates may come from Chief of Staff, venture capital, strategy, consulting, startup operations, or other highly analytical environments where they've learned to navigate ambiguity, influence without authority, and turn ideas into outcomes.<h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Partner directly with the CPO on the most important cross-functional questions facing the Product organization.</li><li>Own initiatives that span multiple product teams and don't naturally belong to a single roadmap.</li><li>Identify gaps, dependencies, and opportunities across teams, ensuring nothing important falls through the cracks.</li><li>Drive alignment among stakeholders with competing priorities and perspectives.</li><li>Translate strategic goals into concrete plans, milestones, and operating rhythms.</li><li>Build frameworks, analyses, and recommendations that inform product and company decisions.</li><li>Create visibility into key initiatives and proactively surface risks, tradeoffs, and blockers.</li><li>Improve how the Product organization operates by strengthening planning, communication, and execution.</li><li>Serve as connective tissue across Product, Engineering, Design, Clinical, Operations, and Growth.</li></ul><h2>What You Bring to the Table</h2><ul style="min-height:1.5em"><li>2–5 years of experience in a high-performance environment such as:<ul style="min-height:1.5em"><li>Chief of Staff</li><li>Venture Capital</li><li>Strategy & Operations</li><li>Consulting</li><li>Product Operations</li><li>Early-stage startups</li></ul></li><li>Exceptional problem-solving and structured thinking skills.</li><li>A bias toward action and a track record of turning ambiguity into momentum.</li><li>Strong written and verbal communication skills.</li><li>Comfort operating across teams, functions, and levels of seniority.</li><li>Ability to influence outcomes without direct authority.</li><li>Curiosity about products, healthcare, and company building.</li><li>Strong judgment and an instinct for prioritization.</li></ul><h2>You'll Thrive Here If...</h2><ul style="min-height:1.5em"><li>You enjoy being dropped into the hardest problem in the room.</li><li>You love connecting dots across teams and disciplines.</li><li>You care more about impact than ownership boundaries.</li><li>You are energized by ambiguity and thrive in fast-moving environments.</li><li>You want a front-row seat to how product strategy gets shaped and executed.</li></ul>Applicants must be based in the United States.Up for the Challenge? We look forward to meeting you.Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or <a target="_blank" rel="noopener noreferrer nofollow" href="http://ashbyhq.com">ashbyhq.com</a>. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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